Collection Executive

MyValiant; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent services company in Malaysia is seeking a Revenue & Collection Coordinator to build strong customer relationships and ensure timely loan repayments. The ideal candidate will excel in problem-solving and negotiation, with a focus on customer service. This role offers a competitive salary between RM 2,200 to RM 2,500, plus performance incentives of up to RM 3,000. If you're proactive and detail-focused, we encourage you to apply for this opportunity to grow your career.

Qualifications

• Strong problem-solving skills for successful debt recovery.
• Excellent negotiation abilities to facilitate repayment.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Build and maintain long-term relationships with customers.
• Negotiate timely repayment of loans.
• Establish feasible repayment schedules based on customer's financial situation.
• Achieve KPIs to meet organizational objectives.
• Deliver high-quality customer service to clients.

Skills

Problem-solving and negotiation abilities

Excellent communication skills

Customer-oriented service

Ability to work under pressure

Detail-focused task management

Experience in Collection Specialist role

Team player

Job description

Job Details

• Job Title: Revenue & Collection Coordinator
• Location: 1st Avenue, Bandar Utama
• Work Mode: Contract (Renewable)
• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Key Responsibilities

• Build and maintain reliable, long-term relationships with assigned customers.
• Effectively negotiate with customers to ensure timely repayment of loans.
• Provide customers with up-to-date information regarding their outstanding debt and available repayment channels.
• Follow up with customers who fail to meet their repayment commitments.
• Establish repayment schedules based on the customer’s financial situation, ensuring feasible repayment plans.
• Achieve KPIs set by Collection Managers to meet organizational objectives.
• Deliver high-quality customer service to delinquent clients, adhering to industry best practices.

Required Skills & Knowledge

• Strong problem-solving and negotiation abilities to facilitate successful debt recovery.
• Excellent communication and interpersonal skills to build rapport with customers.
• Customer-oriented with a strong focus on providing exceptional service.
• Ability to work effectively under pressure and meet deadlines.
• Proactive, detail-focused, and highly meticulous in managing tasks.
• Proven experience in a Collection Specialist or similar role is an advantage.
• Team player with the ability to collaborate in a fast-paced environment.

Salary

RM 2,200 – RM 2,500 + Incentives (up to RM 1,000 – RM 3,000+ based on performance)

This position offers a valuable opportunity to grow your career in a fast-paced, customer-focused environment.

If you’re proactive, detail-oriented, and passionate about problem-solving and negotiation, we encourage you to apply.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.