Cloud Transformation Analyst — Incident & Problem Mgmt

AIA Digital+; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur is seeking an experienced IT professional skilled in ITIL processes including Incident Management and Problem Management. The role encompasses managing product backlogs, ensuring adherence to SLAs, and leading project execution. Successful candidates will demonstrate strong communication, project management skills, and familiarity with ITSM tools like ServiceNow. This position requires collaboration with multiple stakeholders to ensure effective service delivery and compliance with organizational standards.

Qualifications

• Demonstrated experience with ITIL processes including Incident, Problem, and Change Management.
• Proven track record in managing product backlogs and translating business requirements for IT solutions.
• Experience with project planning and execution, particularly in tech-related deployments.

Responsibilities

• Oversee implementation of ITIL processes related to incident and problem management.
• Prepare status updates and post-incident reports for stakeholders.
• Manage small to medium-sized projects ensuring successful execution and stakeholder engagement.

Skills

Familiarity with ITIL processes

Ability to analyze incidents

Understanding of deployment processes

Documentation skills

Strong communication skills

Tools

ITSM tools (e.g., ServiceNow)

Job description

AIA Digital+ in Kuala Lumpur is seeking an experienced IT professional skilled in ITIL processes including Incident Management and Problem Management. The role encompasses managing product backlogs, ensuring adherence to SLAs, and leading project execution. Successful candidates will demonstrate strong communication, project management skills, and familiarity with ITSM tools like ServiceNow. This position requires collaboration with multiple stakeholders to ensure effective service delivery and compliance with organizational standards.