Cloud Service Delivery Manager

SotaTek., JSC; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Career progression

Job summary

SotaTek Malaysia is seeking a Cloud Service Delivery Manager to coordinate and oversee delivery of managed cloud services across all operational workstreams.

You will compile monthly service reports, manage SLA/KPI performance, lead cross‑functional teams, and ensure governance and audit readiness. A Bachelor's degree and ITIL experience are required, with PMP/PRINCE2 advantages.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT/cloud service delivery management or a similar service management role.
• Strong understanding of ITIL service management processes (incident, problem, change, and request management).

Responsibilities

• Coordinate and oversee delivery of managed cloud services across all operational workstreams.
• Compile and issue monthly service reports covering billing and cost management, capacity management, asset management, incident management, problem management, and change management.
• Compile and issue monthly reports on service request management, patch management, backup management, security management, business-resilience management, transition management, and exit management.
• Lead working-level meetings and service review sessions with client stakeholders and internal teams.
• Track service performance against SLAs/KPIs and drive corrective action plans where gaps are identified.
• Act as the escalation point for service delivery issues and coordinate resolution across technical teams.
• Maintain governance documentation, meeting minutes, and action logs to ensure accountability and audit readiness.

Skills

Stakeholder management

Communication

Reporting

Education

Bachelor's degree in IT/CS

Tools

ITIL

PMP

PRINCE2

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position: Cloud Service Delivery Manager

Level: Manager

Email: ******@sotatek.com

JOB DESCRIPTION

• Coordinate and oversee delivery of managed cloud services across all operational workstreams.
• Compile and issue monthly service reports covering billing and cost management, capacity management, asset management, incident management, problem management, and change management.
• Compile and issue monthly reports on service request management, patch management, backup management, security management, business-resilience management, transition management, and exit management.
• Lead working-level meetings and service review sessions with client stakeholders and internal teams.
• Track service performance against SLAs/KPIs and drive corrective action plans where gaps are identified.
• Act as the escalation point for service delivery issues and coordinate resolution across technical teams.
• Maintain governance documentation, meeting minutes, and action logs to ensure accountability and audit readiness.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT/cloud service delivery management or a similar service management role.
• Strong understanding of ITIL service management processes (incident, problem, change, and request management).
• Excellent stakeholder management, communication, and reporting skills.

JOB REQUIREMENTS

• Experience compiling and presenting operational reports to both technical and non-technical
• Ability to lead cross-functional teams and manage multiple concurrent workstreams.
• Preferred certifications: ITIL Foundation (or higher); PMP or PRINCE2 is an advantage.

Why Join SotaTek Malaysia?

• Competitive total compensation package including base salary, performance bonus, and
• Clear career progression pathways into regional VP, Country manager or C-level
• leadership roles.
• A collaborative, inclusive culture that values thought leadership, innovation, and
• continuous learning.
• Exposure to diverse industries and cutting-edge technology across AI, Cloud, Data, and