CLOUD & INFRASTRUCTURE OPERATIONS ANALYST

Logicalis GmbH; Putrajaya; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Professional development funding

Career progression opportunities

Flexible hybrid working model

Job summary

Logicalis GmbH is seeking a Cloud & Digital Workplace Analyst in Putrajaya, Malaysia. The role involves providing first-line support for Microsoft Azure and virtual servers, performing daily operations, and handling service requests.

Ideal candidates should have 0-2 years of IT support experience, basic knowledge of Azure and Windows Server, and excellent communication skills. The position offers a supportive team environment and a flexible hybrid working model.

Qualifications

• 0-2 years of experience in IT support or infrastructure roles.
• Familiarity with ITSM tools and ticketing systems.
• Proactive, customer-focused, and team-oriented.

Responsibilities

• Provide first-line support for virtual servers and Microsoft Azure environments.
• Monitor server and Azure environment health with respective tools.
• Log and triage incidents and service requests.

Skills

Basic knowledge of Windows Server

Knowledge of Azure portal

Customer-service skills

Communication skills

Education

Relevant IT certifications (CompTIA, AZ-900, AZ-104, etc.)

Tools

ITSM tools

Job description

The Role

As a Cloud & Digital Workplace Analyst, you will provide first‑line support for virtual servers and Microsoft Azure environments, performing daily operational tasks, monitoring systems, handling basic service requests, and making routine changes across cloud and on‑prem infrastructure.

Accountabilities

Digital Workplace (On‑prem)

• Monitor server environment health with tools such as LogicMonitor.
• Log and triage incidents and service requests.
• Perform basic troubleshooting of server issues (CPU, memory, disk space, VM availability, backup status).
• Handle common service requests (password resets, access requests).
• Escalate complex or unresolved issues to Level2 or Level3 teams.
• Support patching for Windows OS and backup verification (Commvault, Veeam, Avamar) under guidance.
• Follow change management processes for standard and emergency changes.
• Maintain accurate ticket documentation and update the knowledge base where needed.
• Assist with daily reporting and shift handovers.

Public Cloud (Azure)

• Monitor Azure environment health with Azure Monitor.
• Perform basic troubleshooting of Azure issues (CPU usage, VM availability, backup status).
• Handle cloud‑specific service requests (resource tagging).
• Support patching and backup verification tasks under guidance.
• Follow change management processes for standard and emergency changes.
• Maintain accurate ticket documentation and update the knowledge base where needed.
• Assist with daily reporting and shift handovers.

Your Experience & Qualifications

• 0–2years of experience in IT support or infrastructure roles.
• Basic knowledge of Windows Server, Azure portal, and Active Directory.
• Familiarity with ITSM tools and ticketing systems.
• Understanding of patching, backups (Commvault, Veeam, Avamar), and system monitoring.
• Willingness to learn scripting and automation (PowerShell, Azure CLI).
• Good communication and customer‑service skills.
• Relevant IT certifications are a plus (CompTIA, AZ‑900, AZ‑104, ITIL Foundation, VCTA, VCP, MD‑102, MS‑900).
• Proactive, customer‑focused, team‑oriented, and committed to timely support and accurate documentation.
• Strong foundational understanding of server and Azure technology and ability to follow standard operating procedures.

Benefits

You will enjoy a supportive team environment, professional growth opportunities, and a flexible hybrid working model that balances remote and in‑person collaboration.

• Professional development funding and learning paths.
• Career progression from helpdesk to cloud engineering, admin to project/prog management, and product development.
• Culture that values knowledge sharing, flexibility, and teamwork.
• Hybrid working model with balanced remote and in‑person collaboration.

Legal & EEO Statement

We are committed to providing accommodations for people living with disabilities or neurodiversity. Adjustments and support will be made available to create a more comfortably aligned application process. If you need specific accommodations, please let us know so we can facilitate.