Clinical Specialist

Medtronic; Puchong; On-site; MYR 90,000 - 150,000; Full time

Job summary

Medtronic is seeking a Clinical Specialist to support clinical education and case coverage across Malaysia. You will serve as a clinical and technical resource, collaborating with Sales and Clinical teams to deliver training and on-site expertise that drives therapy adoption and business growth.

The role requires frequent travel to hospitals and customer sites, strong communication with healthcare professionals, and independent work to manage multiple priorities within a busy territory.

Qualifications

• Experience delivering clinical education or product training in a healthcare setting.
• Ability to travel frequently to hospitals and customer sites across Malaysia.
• Strong communication skills with healthcare professionals and internal stakeholders.

Responsibilities

• Provide clinical and technical support for Medtronic products and therapies within assigned customer accounts.
• Conduct customer education programs, product training sessions, and clinical consultations for healthcare professionals.
• Support customer cases and procedural activities by delivering on-site clinical expertise and product guidance.
• Partner with Sales colleagues to develop and execute territory plans that support business objectives and therapy adoption.
• Collaborate with Clinical Leadership and cross-functional teams to identify and execute growth opportunities within the territory.
• Participate in professional conferences, conventions, forums, and customer meetings to increase product awareness and engagement.
• Build and maintain strong relationships with physicians, clinicians, hospital stakeholders, and internal partners.
• Share customer insights and clinical feedback to support continuous improvement of products, processes, and customer experience.

Skills

Clinical education

Product knowledge

Stakeholder engagement

Travel readiness

Independent work

Communication skills

Education

High School Diploma / Associate / Bachelor's in relevant field

Job description

A Day in the Life

This role supports Medtronic's clinical and customer engagement activities by providing product expertise, clinical education, and case support for customers across Malaysia.
This is a full-time position based in Malaysia. The role requires frequent travel to hospitals and customer sites to provide case coverage, product support, clinical education, and stakeholder engagement throughout the assigned territory.

The Clinical Specialist serves as a clinical and technical resource for customers and internal partners, supporting the safe and effective use of Medtronic products and solutions. This position collaborates with Sales and Clinical teams to deliver customer training, procedural support, and clinical expertise that contribute to therapy adoption and business growth.

Primary Responsibilities

• Provide clinical and technical support for Medtronic products and therapies within assigned customer accounts.
• Conduct customer education programs, product training sessions, and clinical consultations for healthcare professionals.
• Support customer cases and procedural activities by delivering on-site clinical expertise and product guidance.
• Partner with Sales colleagues to develop and execute territory plans that support business objectives and therapy adoption.
• Collaborate with Clinical Leadership and cross-functional teams to identify and execute growth opportunities within the territory.
• Participate in professional conferences, conventions, forums, and customer meetings to increase product awareness and engagement.
• Build and maintain strong relationships with physicians, clinicians, hospital stakeholders, and internal partners.
• Share customer insights and clinical feedback to support continuous improvement of products, processes, and customer experience.

Required Qualifications

• High School Diploma and 6+ years, Associate Diploma and 4+ years, or Bachelor's Degree and 2+ years of relevant clinical, healthcare, medical device, or customer-facing healthcare experience.
• Experience providing clinical support, technical product support, healthcare training, or customer education in a clinical environment.
• Ability to travel frequently to hospitals and customer sites throughout Malaysia.
• Demonstrated ability to work independently while managing multiple customer and business priorities.
• Strong verbal and written communication skills with the ability to engage healthcare professionals and internal stakeholders.

Preferred Qualifications

• Experience supporting medical devices, medical technology, or healthcare solutions in a customer-facing role.
• Experience providing procedural, operating room, catheterization laboratory, or case support within healthcare settings.
• Knowledge of hospital workflows, clinical practices, and healthcare customer environments.
• Experience collaborating with commercial teams to support therapy adoption, customer engagement, and business growth initiatives.
• Ability to deliver effective clinical presentations, educational programs, and product training sessions.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.