Clinic Operations Leader: Growth, Compliance & Service

Zohorecruit; Johor Bahru; On-site; MYR 89,000 - 134,000; Full time

Job summary

Zohorecruit in Johor Bahru, Malaysia, seeks a Clinic Operations Manager to lead daily operations, staffing, scheduling, and adherence to policies. You will plan manpower, monitor attendance, and drive service excellence across the clinic network.

The role focuses on business performance, financial management, patient care, audits, and stakeholder engagement. You will partner with doctors and corporate clients to optimize revenue, control costs, and implement improvements while ensuring

Qualifications

• 5 years operational experience in pharma/medical industry
• Fluent in English, Bahasa Melayu, and Mandarin
• Located in JB or willing to relocate to JB
• Own transport for site visits
• Leadership, good communication and decision making experience

Responsibilities

• Oversee daily clinic operations, manpower planning, staff performance, training, scheduling, attendance, and compliance with company policies and procedures.
• Monitor clinic revenue, patient volume, profitability, budgets, KPIs, cost control, and financial performance, while preparing reports and performance analyses for management.
• Ensure high standards of patient care and service delivery, investigate complaints and incidents, implement corrective actions, and maintain relationships with patients, doctors, and corporate clients.
• Conduct regular clinic visits and audits covering billing, cash handling, inventory control, asset maintenance, documentation, SOP compliance, and operational risk management.
• Support marketing initiatives, promotional campaigns, and business growth activities while collaborating with doctors, clinic teams, clients, and internal departments to achieve organizational objectives.

Skills

Leadership

Communication skills

Decision making

English fluency

Bahasa Melayu fluency

Mandarin fluency

Job description

Zohorecruit in Johor Bahru, Malaysia, seeks a Clinic Operations Manager to lead daily operations, staffing, scheduling, and adherence to policies. You will plan manpower, monitor attendance, and drive service excellence across the clinic network.

The role focuses on business performance, financial management, patient care, audits, and stakeholder engagement. You will partner with doctors and corporate clients to optimize revenue, control costs, and implement improvements while ensuring