Client Success Specialist: Build Lasting Relationships & Growth

INFUSE; Penang; On-site; MYR 67,000 - 100,000; Full time

Job summary

INFUSE is a demand generation company serving B2B organizations with a global team active in over 60 countries. We are seeking a Client Success Specialist to enhance client satisfaction and contribute to our growth. You will foster durable client relationships and coordinate delivery with internal teams.

The role offers a dynamic environment and opportunities for professional development, with exposure to diverse industries and ongoing process improvements in Penang, Malaysia.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Ability to handle various tasks with attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and proactive solutioning.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Managing priorities

Job description

INFUSE is a demand generation company serving B2B organizations with a global team active in over 60 countries. We are seeking a Client Success Specialist to enhance client satisfaction and contribute to our growth. You will foster durable client relationships and coordinate delivery with internal teams.

The role offers a dynamic environment and opportunities for professional development, with exposure to diverse industries and ongoing process improvements in Penang, Malaysia.