Client Success Pro: Build Relationships & Drive Growth

INFUSE; Shah Alam; On-site; MYR 56,000 - 100,000; Full time

Job summary

INFUSE is a demand generation company providing solutions to B2B organizations. We are seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to client satisfaction and the company’s success.

You will build lasting client relationships, ensure timely delivery of solutions, and collaborate with sales to identify growth opportunities. INFUSE values a supportive, collaborative environment that recognises and rewards your contributions.

Qualifications

• Proven track record of managing client relationships in related fields such as hospitality, client success, or sales.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication

Attention to detail

Empathy

Problem solving

Job description

INFUSE is a demand generation company providing solutions to B2B organizations. We are seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to client satisfaction and the company’s success.

You will build lasting client relationships, ensure timely delivery of solutions, and collaborate with sales to identify growth opportunities. INFUSE values a supportive, collaborative environment that recognises and rewards your contributions.