Client Solutions Manager (Chinese Speaking), Content & Services, Malaysia - GBS

TikTok; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

TikTok Malaysia is seeking a Client Solutions Manager (Chinese Speaking) within Content & Services for the GBS team. You will consult with clients and internal teams to align marketing objectives with business outcomes, driving measurement solution adoption across campaigns.

Role requires strong English & Mandarin, deep digital marketing knowledge, and experience in performance marketing. You will analyze data, present insights, and collaborate with cross-functional teams to grow client revenue

Qualifications

• 5 years of experience in account management/client services in digital marketing.
• Good understanding of digital media and marketing landscape; vertical knowledge in Gaming, Tech & Telco.
• Knowledgeable and experienced in performance marketing focused on Apps and/or Web.
• Strong English and Mandarin communication with Southeast Asia and China partners.

Responsibilities

• Consult to clients and internal stakeholders on solutions, adoption, and optimizations.
• Build Test & Learn plans using measurement solutions across full-funnel strategies.
• Drive adoption of Pixels, MMPs where applicable and educate clients.
• Conduct post-campaign reviews with data analyses and actionable next steps.
• Support Always On content and Performance objectives to aid revenue attainment.
• Coordinate cross-functional teams and maintain robust client relationships.

Skills

Account management

Digital marketing

Performance marketing

English & Mandarin

Tools

Excel

Dashboarding

Job description

Client Solutions Manager (Chinese Speaking), Content & Services, Malaysia - GBS

Employment Type: Regular

Job Code: A171120

Responsibilities

• Being a Consultant to clients and internal stakeholders
• We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals (including clients in China)
• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients and internal teams a holistic view of what next steps to take
• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
• Driving and facilitating the adoption of Pixels, MMPs where applicable
• Putting together narratives, workshops and business reviews etc. to educate and upskill clients, and recommend the way forward
• Sense check/challenge media plans and provide suggestions to set clients up for success
• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
• Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
• Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers
• Building trusting relationships and robust communication with internal teams and external client teams
• Understanding the scope of various cross functional teams and whom to approach for what purpose
• Having an equal stake in Account & Opportunity planning, and working together to come up with innovative solutions to problems
• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team
• Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent through case studies or other ad hoc sharing

Qualifications

• Minimum Qualifications- 5 years of experience in account management/client services roles in digital marketing
• Good understanding of digital media and marketing landscape; specialized vertical knowledge in Gaming, Tech & Telco
• Knowledgeable and experienced in performance marketing specialized in Apps and/or Web
• Solid understanding of media metrics, their implications and corresponding studies
• High proficiency in both written and spoken English and Mandarin is required to communicate and correspond directly with partners across Southeast Asia, including China

Preferred Qualifications- Experience in an in-house marketing function or advertising agency

Preferred Qualifications- Proficient in Excel, dashboarding or similar skillsets

Preferred Qualifications- Detail-oriented, analytical and a creative problem solver

Preferred Qualifications- Strong communicator and confident presenter

Preferred Qualifications- Proactive, positive and exemplifies an 'Always Day 1' mindset

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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