Account Manager, Electronic (TikTok Shop, Malaysia)

TikTok; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

TikTok is seeking a results-driven partnerships professional to grow electronics marketplace sellers and brands by guiding them through store setup, performance optimization, and campaign execution. You will develop merchant relationships, negotiate deals, and identify new collaboration opportunities, while tracking metrics to improve conversion and customer experience on the platform.

The role emphasizes data-driven decisions, stakeholder management, and the ability to thrive in a fast-changing

Qualifications

• Bachelor’s degree or above.
• 3+ years of relevant experience in e-commerce, account management, or business development.
• Strong interpersonal, stakeholder management, and negotiation skills.
• Detail-oriented, data-sensitive, and equipped with strong logical thinking and problem-solving abilities.
• Proficient in Microsoft Excel and or data analysis tools.

Responsibilities

• Identify, acquire, and incubate high-potential brands, principals, and key merchants that drive significant GMV contribution.
• Develop and maintain strong merchant relationships, and lead commercial negotiations to secure competitive deals aligned with campaigns, seasonal opportunities, and business priorities.
• Proactively identify new collaboration opportunities that support merchants’ short-term growth and long-term strategic development, and formulate Joint Business Plans (JBPs) accordingly.
• Monitor and improve merchants’ operational and service performance, including cancellation and return rates, shipping lead time, and other key indicators, to enhance conversion, customer experience, and overall satisfaction.
• Manage merchant growth at scale by leveraging standardized incubation frameworks, account management programs, and operational tools.

Skills

Interpersonal skills

Negotiation skills

Logical thinking & problem solving

Data analysis

Education

Bachelor’s degree or above

Tools

Microsoft Excel

Data analysis tools

Job description

Responsibilities

About the team
This team grows Electronics marketplace sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform. If you're results-driven, enjoy building relationships, and want to be part of an innovative team, we’d love to have you join us!

• Identify, acquire, and incubate high-potential brands, principals, and key merchants that drive significant GMV contribution.
• Develop and maintain strong merchant relationships, and lead commercial negotiations to secure competitive deals aligned with campaigns, seasonal opportunities, and business priorities.
• Proactively identify new collaboration opportunities that support merchants’ short-term growth and long-term strategic development, and formulate Joint Business Plans (JBPs) accordingly.
• Monitor and improve merchants’ operational and service performance, including cancellation and return rates, shipping lead time, and other key indicators, to enhance conversion, customer experience, and overall satisfaction.
• Manage merchant growth at scale by leveraging standardized incubation frameworks, account management programs, and operational tools.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above.
• 3+ years of relevant experience in e-commerce, account management, or business development.
• Strong interpersonal, stakeholder management, and negotiation skills.
• Detail-oriented, data-sensitive, and equipped with strong logical thinking and problem-solving abilities.
• Proficient in Microsoft Excel and or data analysis tools.

Preferred Qualifications

• Direct experience in the electronics category or other relevant product categories is highly preferred.
• Strong understanding of e-commerce ecosystem, merchant operations, and growth strategies.
• Well-connected with brands, distributors, and large sellers is a strong plus.
• A collaborative team player who learns quickly, adapts well, and thrives in a fast-changing environment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.