Bilingual Client Solutions Analyst (Cantonese/Mandarin)

Citibank (Switzerland) AG

Penang

On-site

Confidential

Full time

14 days+

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Job summary

Citibank (Switzerland) AG is seeking a Customer Service Analyst 2 to provide resolutions and support for clients in coordination with the Customer Service team. The role focuses on addressing external customer issues and delivering ongoing service.

The position requires 3–5 years of relevant experience, proficiency in Cantonese and Mandarin, and strong investigative and analytical abilities. You will interact with internal partners and external clients to resolve issues while maintaining service

Qualifications

3–5 years of relevant experience.
Language proficiency in Cantonese and Mandarin.
Investigative and analytical skills.
Ability to present concepts and influence change.
Deliver high-quality customer service with strong client relationships.

Responsibilities

Serve as dedicated point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
Conduct necessary analyses to address client needs.
Communicate resolutions to clients.
Develop and maintain client portfolio through regular calls and virtual meetings, as needed.
Inform clients about problems (system failures, market issues) and provide regular resolution updates.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.