Client Relationship Specialist - China

Exness jobs for internal candidates; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Exness is seeking a Client Relationship Specialist to manage a defined portfolio with a focus on risk protection, profiling, and compliant, proactive engagement. You will act as the primary remote contact via calls, chats and email while maintaining the integrity of client data.

You’ll support SoF/SoD readiness, ensure AML/KYC adherence, and deliver high-quality service to top clients, balancing thorough risk management with strong client relations. English and Chinese fluency are essential.

Qualifications

• Minimum 2 years in client relationships or similar client-facing roles within financial services.
• Experience using Salesforce, Tableau and other reporting tools.
• Strong problem-solving skills and ability to resolve client issues under pressure.
• Excellent communication in Chinese and English (verbal and written).
• Solid understanding of financial products and client lifecycle requirements.

Responsibilities

• Manage a defined portfolio of clients with lower volume but higher monitoring depth.
• Act as primary remote relationship contact via calls, chats, and email.
• Establish engagement cadence to maintain trust and visibility.
• Identify early churn or risk signals and escalate when required.
• Drive completion and accuracy of client profiling data across internal systems.
• Support timely SDF and SOF preparation before regulatory/deposit thresholds.
• Validate client information through interaction, documentation, and open-source checks.
• Maintain records supporting profiling and SOF outcomes.
• Deliver high-quality service to top clients while supporting non-dedicated clients efficiently.
• Coordinate multi-channel communications to ensure excellent customer experience.
• Ensure compliance with KYC and collection of SoF documents.
• Stay updated on regulatory standards and industry trends to provide value-driven solutions.
• Collaborate across departments to resolve client issues and smooth onboarding.

Skills

Client engagement

Communication

Problem-solving

Attention to detail

Team collaboration

Education

CFA/CFP/Series licenses

Tools

Salesforce

Tableau

Job description

The Client Relationship Specialist is a client-facing role within the Client Relationships division focused on risk protection, client profiling, and structured relationship management for a defined portfolio of clients.

This role supports the long-term retention and integrity of the client base by:

• ensuring accurate profiling and Source of Funds readiness,
• maintaining consistent proactive engagement, and
• safeguarding compliance with AML, KYC, and internal risk standards.

What you'll actually do

• Manage a defined portfolio of clients with lower volume and higher monitoring depth.
• Act as a primary remote relationship contact through calls, chats, and email.
• Establish meaningful engagement cadence to maintain trust and visibility.
• Proactively identify early churn or risk signals and elevate where required.
• Drive completion and accuracy of client profiling data across internal systems.
• Support timely SDF and SOF preparation before regulatory or deposit thresholds.
• Validate client information through direct interaction, documentation, and open-source checks.
• Maintain clear justification records supporting profiling and SOF outcomes.
• Provide high quality service to your dedicated top key value clients portfolio assigned and also exceptional services to a number of non-dedicated Clients ensuring queries and concerns are addressed efficiently and effectively.
• Facilitate smooth client interactions across multiple communication channels while maintaining a customer-centric approach.
• Communicate with clients via inbound chats, calls, outbound calls, callback requests, and face-to-face interactions, ensuring consistently high standards of communication and services
• Support compliance efforts by ensuring the collection of Source of Funds (SoF) documents and adherence to KYC requirements.
• Maintain a thorough understanding of regulatory standards and ensure all interactions are compliant with company policies.
• Identify and escalation potential compliance risks, ensuring a proactive approach to risk management.
• Maintain expert knowledge of the company’s products, services, and industry trends to provide value-driven solutions to clients.
• Stay updated on market developments, compliance requirements, and best practices to ensure professional growth and adaptability.

Who we’re looking for

• Investment licenses or financial certifications (e.g., CFA, CFP, Series licenses) are highly regarded.
• Minimum 2 years’ experience in client relationships or relevant client-facing roles within the financial services industry.
• Experience working with Salesforce, Tableau, and other reporting tools.
• Strong problem-solving skills, able to resolve client issues efficiently under pressure.
• Solid understanding of financial products and client lifecycle requirements.
• Strong presentation skills in native language(Chinese) and English.
• Excellent communication skills (verbal and written) in both native language (Chinese) and English.
• Strong convincing, influencing, and client engagement abilities.
• Persistence, critical thinking, and analytical mindset.
• Ability to multi-task under high pressure while maintaining attention to detail.
• Flexible and adaptable team player who can also work independently when required.
• Integrity
• Expertise
• Communication
• Direct engagement with clients, operations, compliance, and support teams.
• Collaborates effectively across departments to resolve client issues and ensure smooth onboarding.
• Presents confidently in native language and English to clients and internal stakeholders.
• Contributes to team knowledge-sharing and continuous improvement initiatives.

What your journey looks like

• Intro call with Recruiter (30 minutes)
• Final Interview (45 minutes)

Thank you!