Client Management, Analyst

aia; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

AIA Malaysia is seeking a Client Relations professional to manage relationships with assigned clients and provide consultative recommendations based on claims and utilization analyses. You will work with internal teams to optimize the customer experience and support cost-management initiatives.

Join our Marketing, Distribution & Partnership team to help more clients live Healthier, Longer, Better Lives while delivering value through effective engagement and collaboration.

Qualifications

• Bachelor degree in business or equivalent.
• Experience in client-facing commercial roles.
• Strong presentation, planning, organization and analytical abilities.

Responsibilities

• Build and maintain professional relationships with clients and intermediaries to meet sales and profitability targets.
• Provide consultative recommendations through analysis of claims and utilization reports and propose cost-management measures.
• Collaborate with internal stakeholders (Operations, Customer Experience, Training) to optimize the customer experience.
• Arrange and participate in internal and external client debriefs.
• Act as door-opener to Segment management team and propose new products or initiatives for Direct Clients.
• Oversee seamless implementation including policy enrolment, briefing, helpdesk and policy issuance.
• Engage in projects to grow the overall CS business.

Skills

Presentation skills

Planning

Organization

Analytical skills

Handling customer complaints

Team player

Independent & proactive

Education

Business degree

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Responsible for the relationships with assigned clients.

Responsibilities

• Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief
• Act as “door-opener” to Segment management team
• Responsible for proposing new product or initiatives for Direct Clients
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
• Involve in projects or initiatives that will further grow the overall CS business

Requirements

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style
• Independent, energetic, passionate, proactive, performance driven

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.