Client Communications & Complaints Specialist

Public Mutual Berhad; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Public Mutual Berhad in Kuala Lumpur is seeking a role to handle enquiries and complaints from customers and investors. The position involves drafting and editing memos, reports, and proposal papers, and providing administrative support for all complaint-related matters.

The candidate should have a degree in a relevant field, at least 1 year of experience, strong writing and analytical skills, and excellent English communication.

Qualifications

• Degree in Mass Communication, English Language, Business Administration, Psychology or relevant field.
• Minimum 1 year working experience.
• Possesses good writing and analytical skills.
• Good command of English, both written and spoken.
• Good coordination skills with internal and external parties.
• Detailed and meticulous.

Responsibilities

• To handle enquiries and complaints involving the agency force.
• To assist in drafting, writing and/or editing memos, reports, proposal papers, etc.
• To assist in all administrative matters pertaining to complaints lodged by customers/investors.

Skills

Writing skills

Analytical skills

Coordination

English proficiency

Education

Bachelor's degree or equivalent

Job description

Public Mutual Berhad in Kuala Lumpur is seeking a role to handle enquiries and complaints from customers and investors. The position involves drafting and editing memos, reports, and proposal papers, and providing administrative support for all complaint-related matters.

The candidate should have a degree in a relevant field, at least 1 year of experience, strong writing and analytical skills, and excellent English communication.