Client Care Coordinator

Blue Swan Academy; West Coast Division; On-site; MYR 24,000 - 36,000; Full time

Job summary

Blue Swan Home Care in Kota Kinabalu is seeking a capable Client Care Coordinator to help coordinate patients, families and the day-to-day operations of our home-care service. This office-based role offers growth into a more senior client coordination position as the Blue Swan expands.

Responsibilities include coordinating bookings, communicating with patients and families, guiding new enquiries, coordinating clinicians, and supporting billing and records.

Qualifications

• Excellent organisation and communication with patients and families.
• Comfortable speaking with doctors and healthcare professionals.
• Ability to manage multiple patients and priorities simultaneously.
• Proactive, reliable and completes tasks to completion.
• Comfortable using computer systems and digital tools.

Responsibilities

• Coordinate patient bookings, home visits and appointments.
• Communicate care arrangements to patients and families.
• Guide new enquiries and explain next steps to families.
• Coordinate doctors, nurses, clinicians and caregivers.
• Follow up on care plans and appointments.
• Organise medications, equipment, supplies and logistics.
• Prepare and follow up on billing and payments.
• Maintain accurate patient records and admin docs.
• Share important changes with the clinical team.
• Resolve day-to-day scheduling issues.
• Support continuity of care from discharge to home care.
• Assist with coordination and administration of Blue Swan’s patients.

Skills

Organised

Communication skills

Patient coordination

Multitasking

Problem solving

Computer literacy

Microsoft Word

Microsoft Office

Zoom

Phone/Email etiquette

Tools

Microsoft Word

Microsoft Office

Zoom

WhatsApp

Email

Job description

Blue Swan Home Care is looking for a capable, organised and caring individual to join our team as a Client Care Coordinator.

This is an office-based role responsible for helping coordinate patients, families, clinicians and the day-to-day operations of our home-care service.

We are looking for someone who can initially support our existing team, but who also has the potential to grow into a more senior client coordination role as Blue Swan expands.

What You Will Be Doing

Your responsibilities will include:

• Coordinating patient bookings, home visits and appointments
• Communicating with patients and family members regarding care arrangements
• Handling new enquiries and guiding families through the next steps
• Coordinating doctors, nurses, physiotherapists, caregivers and other team members
• Following up on patient care plans, appointments and outstanding matters
• Helping organise medication, equipment, supplies and patient logistics
• Preparing and following up on billing, invoices and payments
• Maintaining accurate patient records and administrative documentation
• Communicating changes and important information to the clinical team
• Helping resolve day-to-day problems relating to patient care and scheduling
• Supporting continuity of care from hospital discharge through to home-based care
• Assisting with the overall coordination and administration of Blue Swan’s patients

Who We Are Looking For

We would prefer someone with experience in:

• Nursing
• Hospitals or medical clinics
• Aged care
• Pharmacy
• Allied health
• Medical centres or other healthcare services

A nursing background would be an advantage, but it is not compulsory.

More importantly, we are looking for someone who:

• Is highly organised
• Communicates confidently with patients and families
• Is comfortable speaking with doctors and healthcare professionals
• Can manage several patients and priorities at the same time
• Is responsible and follows tasks through to completion
• Has good judgement and problem-solving ability
• Is comfortable using computers and digital systems
• Can use Microsoft Word and Microsoft Office applications
• Is comfortable with Zoom meetings and video calls
• Can communicate professionally through phone calls, WhatsApp and email
• Can remain calm when situations change or become busy
• Is willing to learn and take on increasing responsibility over time

Language Skills

Strong communication skills are important in this role.

Applicants who can communicate in English and Bahasa Malaysia are preferred.

The ability to also speak Chinese/Mandarin will be considered a strong advantage, especially when communicating with patients and families from different backgrounds.

This role is designed for someone who wants to grow with Blue Swan.

As you gain experience and understand our patients, systems and clinical workflows, there will be opportunities to take on greater responsibility in client coordination, case coordination and operations.

We are looking for someone who can eventually become a key member of the team responsible for ensuring that our patients and families receive well-coordinated care.

Important

This is an office-based position in Kota Kinabalu and is not a work-from-home role.

Because the position involves coordinating patients, families and healthcare professionals throughout the day, you will work closely with our clinical and administrative team from the Blue Swan office.

About Blue Swan Home Care

Blue Swan Home Care provides coordinated healthcare and support for patients and families who need care at home.

Our team works across doctors, nurses, rehabilitation professionals, caregivers and other healthcare providers to help families navigate care after hospital discharge, ageing, chronic illness and increasing care needs.

If you enjoy healthcare, are naturally organised, communicate well with people and want to grow into a meaningful coordination role, we would like to hear from you.