Clearance Broker Assoc.

FedEx; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

FedEx Malaysia in Kuala Lumpur seeks an experienced Customs Specialist to manage international shipments through customs, ensuring compliant and timely clearance across import and export flows. You will review documentation, classify goods, determine duties, and resolve clearance issues while collaborating with government agencies and internal teams to deliver outstanding service.

The role demands strong knowledge of trade regulations, proficiency with customs portals, and meticulous attention

Qualifications

• Strong knowledge of customs regulations and trade compliance.
• Proficient in customs clearance software and online portals.
• Attention to detail and accurate documentation.

Responsibilities

• Handle end-to-end customs clearance for import/export shipments, ensuring compliance with regulations.
• Review customs documentation, classify goods, and determine duty rates and taxes.
• Resolve customs-related issues and provide excellent customer service by addressing inquiries.
• Collaborate with government agencies and internal teams for timely clearance.

Skills

Customs regulations

Trade compliance

Customs clearance software

MS Office

Interpersonal skills

Attention to detail

Education

Secondary education

Tools

MS Excel

Customs portal

Job description

Responsible to ensuring the smooth and compliant movement of international shipments through customs and regulatory processes. You will collaborate closely with our customers, government agencies, and internal teams to facilitate efficient customs clearance operations and maintain regulatory compliance.

Key Responsibilities

• Handle end-to-end customs clearance processes for import and export shipments, ensuring compliance with local and international regulations
• Review customs documentation, classify goods according to customs regulations, and determine duty rates and tax liabilities
• Resolve customs-related issues and provide exceptional customer service by addressing customer inquiries and proactively resolving any clearance issues
• Collaborate closely with government agencies, regulatory bodies and internal teams for efficient and timely clearance

Minimum Education

Secondary education or equivalent

Minimum Experience

• At least three (3) years of work experience in Customs
• For Associate level, no prior experience is required
• For Lead level, at least five (5) years of work experience in Customs, of which at least two (2) years at FedEx/TNT is required

Knowledge, Skills and Abilities

• Strong knowledge of customs regulations, procedures and trade compliance
• Are proficient in customs clearance software and online customs portal
• Working knowledge of Microsoft Office & PC
• Strong interpersonal and problem‑solving skills
• Proven expertise in planning & organizing, with a strong accuracy & attention to detail

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.