Cleaning Services Operations Lead & Client Champion

ASK Headhunter; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

ASK Headhunter is seeking a Service Manager in Kuala Lumpur to oversee high-quality cleaning service delivery and daily operations. You will plan, coordinate and supervise cleaning operations, ensuring schedules are met and client requirements are satisfied.

The role emphasizes client relationship management, team leadership, training and performance evaluation to maintain cost-efficiency and safety compliance across sites.

Qualifications

• Diploma or Degree in Mechanical Engineering, Project Management, Civil Engineering, Business Administration, or related disciplines.
• Certification in facilities management and/or safety officer qualification is advantageous
• Knowledge of Environmental, Health, and Safety (EHS) regulations in facilities management, particularly in cleaning services
• 5 to 7 years of working experience as a Service Officer or its equivalent, preferably from cleaning or service industry
• Excellent interpersonal and communication skills with high level of proficiency in verbal and written English and Bahasa Malaysia
• A team player with the ability to lead a team and work across all levels
• Proficient in MS Office applications (Word, Excel, PowerPoint)
• Good analytical skills, result oriented, innovative, organized, detailed and committed to deadlines
• Effective client relationship management and ability to work collaboratively yet independently in a fast-paced environment

Responsibilities

• Plans, coordinate and supervise cleaning operations to meet service standards
• Develops and implement service schedules, ensuring timely and
• Addresses and resolves operational challenges promptly
• Champions good documentation and record keeping practice
• Prepares required reports based on the prescribed timelines
• Partners with the client and acts as the primary point of contact addressing inquiries, complaints and feedback
• Conducts regular client meetings to review service performance and satisfaction
• Customizes service solutions based on client needs and feedback
• Recruits and manage the team, nurture leadership and ensure the adherence to company and client’s policies and procedures
• Conducts on-the-job and other relevant trainings for the team
• Monitors staff performance, providing coaching and performance evaluations
• Assists in managing accommodation and transport for the team
• Oversees the well-being of the team and conducts investigative interviews when required
• Ensures adequate staffing levels for all cleaning operations
• Conducts site inspections to verify service quality and compliance with health and safety standards
• Addresses and rectify service deficiencies proactively

Skills

English proficiency

Bahasa Malaysia proficiency

MS Office

Education

Mechanical Engineering

Project Management

Civil Engineering

Business Administration

Tools

MS Office

Job description

ASK Headhunter is seeking a Service Manager in Kuala Lumpur to oversee high-quality cleaning service delivery and daily operations. You will plan, coordinate and supervise cleaning operations, ensuring schedules are met and client requirements are satisfied.

The role emphasizes client relationship management, team leadership, training and performance evaluation to maintain cost-efficiency and safety compliance across sites.