Claims Resolution Specialist - Insurance

Texchem Corporation Sdn Bhd; George Town; On-site; MYR 36,000 - 60,000; Full time

Job summary

Texchem Risk Management Sdn Bhd is seeking a claims professional to receive, review and register client insurance claims in Penang. The role involves verifying documentation, coordinating with insurers and loss adjusters, and maintaining meticulous claim records.

You will assist clients in preparing required forms, monitor progress, and provide timely updates. Collaboration with account executives and underwriters is essential for smooth settlements.

Qualifications

• A degree in Insurance, Business Administration, Finance, or related discipline.
• At least 2 years of experience in insurance claims or related roles.
• Good knowledge of insurance claims processes and documentation.
• Strong communication, coordination, follow-up and problem-solving skills.
• Detail-oriented with good organisational and record-keeping abilities.
• Proficient in Microsoft Office and relevant systems.
• Customer-focused and able to work independently or in a team.

Responsibilities

• Receive, review and register insurance claims submitted by clients.
• Verify claim documentation for completeness and accuracy.
• Assist clients in preparing and submitting required forms and documents.
• Liaise with insurers, loss adjusters and third-party administrator regarding claim assessments and settlements.
• Monitor progress and provide updates to clients.
• Follow up on outstanding claims to ensure timely resolution.
• Serve as the primary point of contact for clients regarding claim inquiries.
• Maintain accurate and up-to-date claim records in the agency management system.
• Prepare claim reports and status updates for management.
• Work closely with account executives, underwriters and insurers to facilitate claim settlements.

Skills

Strong communication

Coordination

Follow-up

Problem-solving

Detail-oriented

Organisational skills

Teamwork

Microsoft Office

Insurance/claims systems

Customer-focused

Education

Degree in Insurance/Business Administration/Finance

Tools

Microsoft Office

Insurance/claims systems

Job description

Texchem Risk Management Sdn Bhd is seeking a claims professional to receive, review and register client insurance claims in Penang. The role involves verifying documentation, coordinating with insurers and loss adjusters, and maintaining meticulous claim records.

You will assist clients in preparing required forms, monitor progress, and provide timely updates. Collaboration with account executives and underwriters is essential for smooth settlements.