Claims Representative (GEH APAC)

Cigna Health and Life Insurance Company; Kuala Lumpur; Hybride; MYR 67 000 - 100 000; Plein temps

Résumé du poste

Cigna Health and Life Insurance Company is seeking a Claims Representative for GEH APAC in Kuala Lumpur, Malaysia. The role is hybrid, requiring effective communication with providers and payers, accurate data handling, and adherence to policy terms.

You will process claims, manage authorizations, ensure timely reimbursements, and collaborate across teams to meet SLAs and quality targets. Experience in medical insurance and strong Microsoft Office skills are preferred.

Qualifications

• Excellent written and verbal communication.
• Strong organizational skills with focus on accuracy.
• Ability to follow procedures and SOPs.

Responsabilités

• Process claims from members and providers.
• Handle inquiries through calls or emails.
• Maintain authorizations and reports; ensure policy alignment.
• Assess eligibility and medical necessity within policy terms.
• Adhere to SLA, KPI, and quality standards.

Connaissances

Communication skills

Time management

Team collaboration

Attention to detail

Verbal communication

Outils

Microsoft Office

Description du poste

Claims Representative (GEH APAC)# The Cigna Group Careers## Claims Representative (GEH APAC)Apply: Hybrid: Kuala Lumpur, Malaysia: Full time: Posted Today: 26011799**JOB PURPOSE**The job holder is responsible of serving providers and insurance companies by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. He/She is responsible for processing as per terms of benefits. He/She should provide accurate and relevant medical coverage details and maintain pre-approvals and claims processing as per the defined terms and policies of the organization. **RESPONSIBILITIES AND DUTIES** * Processes claims from members and providers.* Assists queries from providers and payers via phone calls or e-mails.* Maintains files for authorizations and other reports.* Assesses and processes claims in line with the policy coverage and medical necessity.* Be fully versed with medical insurance policies for various groups / beneficiaries.* May assist in training colleagues and asked to share knowledge.* Accurately assesses eligibility within the policy boundaries.* Monitors and maintains the claims processing as per the defined terms and policy of the organization.* Achieves required processing targets assigned by the team leader on daily, weekly and monthly basis.* Monitors the qualitative and quantitative measures for claims & pre-approvals.* Ensures compliance to any changes in terms of system parameters or process.* Maintains quality as per framework for accuracy.* Maintains productivity and responsiveness to the work allocated.* Collaborate with other stakeholders / teams to resolve queries including complex queries.* Actively support all team members to enable operational goals to be achieved.* Meet or exceed Service Level Agreement requirements, team KPI(s), monthly quality audit scores and NPS (Net Promoter Score).* Assessing and processing claims for medical expenses while always bearing in mind the importance of medical confidentiality.* Accurate data input to the system applications.* Positioning him/herself analytically and critically in the context of cost management and in respect of existing working methods.* Following up own workload (volume and timing): keeping an eye on chronology and processing time of the work volume and taking suitable actions.* Participate efficiently in processing the flow of claims: inform the supervisor about claims lacking clarity and about possible ways of optimizing the processes.* A sustained effort towards high-quality claims handling, accurate reimbursements and fast transactions are important motivators.* Monitor and highlight high-cost claims and ensure relevant parties are aware.* Follow Claim Manual and SOP strictly, adjudicate claims according to benefit policies, and meet both financial/procedure accuracy and TAT target on claims adjudication.* Adjust error claims according to actual situation.* Well handle recoupment and reconciliation work, communicate with providers and members via call and email for collection and explanation.* Work with cross function teams, such as Finance, CSR, Eligibility, Network, Client Management, etc. Ensure recoupment work go smoothly.* Actively support Team Leader and work with claim colleagues to enable all operational goals to be achieved* undefined* undefined* At least 1-2 years of experience performing a similar role.* Experience of working for an international company, preferred but not essential.* Claims processing or insurance experience, preferred but not essential.* Broad awareness of medical terminology, advantageous.* Excellent organizational skills, capable of following and contributing to agreed procedure.* Strong administration awareness and experience, essential.* Strong skills in Microsoft Office applications, essential.* First class written and verbal communication skills, essential.* Ability to communicate across a diverse population, essential.* Capable of working independently, or as part of a team.* Good time management, ability to work to tight deadlines.* Flexible and adaptable approach, sometimes working in a fast-paced environment.* Passion for achieving agreed objectives.* Confident in calling out when facing issues.* Should be flexible to work in shifts and on staggered weekends for overtime.