Claims Examiner, Travel & Personal Accident

Berkshire Hathaway Specialty Insurance Company; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Career development opportunities

Exposure to multiple markets (Asia, ME

Non-bureaucratic culture

Job summary

Berkshire Hathaway Specialty Insurance Company in Kuala Lumpur is seeking a Claims Examiner to manage Travel and Personal Accident claims across Australia, New Zealand, Asia, and the Middle East. You will work with brokers, insureds, and internal teams to ensure fair and timely outcomes.

The role requires handling a diverse portfolio with strong analytical and communication skills in a fast-paced environment.

Qualifications

• 1–5 years experience in Travel, Personal Accident, Accident & Health, or similar insurance claims.
• Strong analytical and decision-making skills to interpret policy coverage.

Responsibilities

• Deliver accurate and timely claim decisions by applying policy coverage knowledge and sound claims judgment.
• Manage a portfolio of Travel and Personal Accident claims across multiple markets.
• Assess claim information and supporting evidence to determine coverage and drive outcomes.
• Build relationships with insureds, brokers, and internal teams through clear communication.
• Identify recovery and cost-management opportunities to improve portfolio performance.
• Collaborate with underwriting and claims colleagues to share insights and trends.

Skills

Travel Claims

Personal Accident

Analytical skills

Communication skills

Multinational programs

Job description

Claims Examiner, Travel & Personal Accident

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Berkshire Hathaway Specialty Insurance (BHSI) is seeking a Claims Examiner to join our Kuala Lumpur office.

In this role, you will deliver fair, timely, and customer-focused outcomes across a portfolio of Travel and Personal Accident claims spanning Australia, New Zealand, Asia, and the Middle East. You will work closely with brokers, insureds, assistance providers, and underwriting teams, gaining exposure to multiple markets while helping protect BHSI's reputation for exceptional claims service.

Key responsibilities

• Deliver accurate and timely claim decisions by applying policy coverage knowledge and sound claims judgment
• Manage a portfolio of Travel and Personal Accident claims to achieve quality, service, and resolution objectives
• Assess claim information and supporting evidence to determine coverage and drive appropriate claim outcomes
• Build strong relationships with insureds, brokers, assistance providers, and internal stakeholders through clear and professional communication
• Identify recovery and cost-management opportunities that improve claim and portfolio performance
• Partner with underwriting and claims colleagues to share insights, identify trends, and support continuous improvement

Key Skills

• Typically 1 to 5 years experience handling Travel, Personal Accident, Accident & Health, or similar insurance claims
• Strong analytical and decision-making skills with the ability to interpret policy coverage and assess claim information
• Excellent communication and stakeholder management skills
• Ability to manage priorities and deliver high-quality outcomes in a fast-paced environment
• Experience with Australian and New Zealand claims or multinational programs is advantageous

BHSI Offers

• Competitive compensation and benefits for career-oriented professionals
• Career development opportunities within a leading global specialty insurer
• Exposure to claims across Asia, the Middle East, Australia, and New Zealand
• A purposefully non-bureaucratic culture that values individual excellence, accountability, and collaboration
• The opportunity to work alongside experienced claims and underwriting professionals while building expertise across multiple markets and products

NOTE:

Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.

Hirer responsiveness Salary match Number of applicants

BHSI is part of Berkshire Hathaway's National Indemnity group of insurance companies which hold a financial rating of A++ from AM Best and AA+ from Standard & Poor's. National Indemnity group of insurance companies has $19.4billion in total admitted assets and $112.2billion in policyholder surplus. Because of this exceptionally strong balance sheet BHSI is able to provide outsize capacity and creative, flexible solutions customers can count on year after year.

We're global, with offices across the US and around the world in locations such as Malaysia, Singapore, Hong Kong, Macau, New Zealand, Australia, London, France, Spain, Germany and Canada.

BHSI is part of Berkshire Hathaway's National Indemnity group of insurance companies which hold a financial rating of A++ from AM Best and AA+ from Standard & Poor's. National Indemnity group of insurance companies has $19.4billion in total admitted assets and $112.2billion in policyholder surplus. Because of this exceptionally strong balance sheet BHSI is able to provide outsize capacity and creative, flexible solutions customers can count on year after year.

We're global, with offices across the US and around the world in locations such as Malaysia, Singapore, Hong Kong, Macau, New Zealand, Australia, London, France, Spain, Germany and Canada.

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