CLAIM ADMINISTRATION

Ezcare Warranty Sdn Bhd; Semenyih; On-site; MYR 24,000 - 42,000; Full time

Job summary

Ezcare Warranty Sdn Bhd in Semenyih, Selangor seeks a proactive Claim Administration specialist to support the claims department. Based at our Bandar Baru Bangi HQ, the role focuses on claims documents handling, payments to workshops, and customer service.

You will review claims for coverage, verify documentation, calculate settlements, and maintain files, while coordinating with workshops and policyholders to ensure smooth processing and compliance.

Qualifications

• Proactive, detail-oriented individual to support claims administration.
• Experience with administrative tasks and claims handling preferred.
• Strong organizational and data-entry skills.

Responsibilities

• Review warranty claims to determine coverage and eligibility.
• Verify information and documentation for claims.
• Calculate settlements and process payments to workshops.
• Maintain accurate and organized claim files.
• Communicate with policyholders, workshops, and other parties about claim status.
• Coordinate with internal departments to ensure smooth processing.
• Provide responsive customer service and resolve inquiries.
• Ensure compliance with policies and regulations; prepare activity reports.
• Support data entry and record keeping for claims projects.

Skills

Attention to detail

Administrative support

Claims knowledge (preferred)

Job description

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Ezcare Warranty Sdn Bhd – Semenyih, Selangor

Ezcare Warranty is seeking a proactive and detail-oriented Claim Administration to support our claims department. This role is based at our headquarters in Bandar Baru Bangi and involves in assisting the claims team with administrative work of claims. Emphasis is on claims documents handling, payment to workshops & customer service.

Key Responsibilities:

• Reviewing and analysing warranty claims to determine coverage and eligibility
• Verifying information and documentation related to claims
• Calculating claim settlements and processing payments
• Maintaining accurate and organized claim files

Communication and Coordination:

• Communicating with policyholders, workshops, and other relevant parties regarding claim status and requirements.
• Coordinating with internal departments to ensure smooth claim processing
• Providing excellent customer service by addressing inquiries and resolving issues

Compliance and Reporting:

• Ensuring compliance with company policies, insurance regulations, and legal requirements
• Preparing reports and summaries related to claims activity
• Identifying and investigating potential fraud or discrepancies

Administrative Support:

• Providing general administrative support to the claims team
• Assisting with data entry, record keeping, and other administrative tasks
• Managing claim-related projects and initiatives as needed