CHIEF OPERATING MANAGER (AI / Digital Platform)

SEPAP SDN BHD; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

SEPAP SDN BHD in Kuala Lumpur is seeking an experienced Chief Operating Manager focused on AI and digital platforms to lead development of AI-powered products for content recommendation, personalization, engagement, and content generation.

You will collaborate with AI/ML, engineering, design, operations and marketing to shape product strategy, define requirements and roadmaps, manage full lifecycle from concept to launch, and drive user growth and revenue.

Qualifications

• 3+ years of experience in Product Management in AI.
• Experience managing products from concept to launch and continuous optimization.
• Strong understanding of AI/ML and Generative AI applications.
• Familiar with AI products, LLMs, recommendation systems, content generation, or intelligent automation.
• Experience working with engineering and technical teams.
• Strong analytical and problem-solving skills with a data-driven product mindset.
• Good understanding of user experience, product design, and digital business models.
• Strong communication, project management, and cross-functional coordination skills.

Responsibilities

• Lead the product strategy and roadmap for AI-powered video, gaming, and digital entertainment products.
• Identify opportunities to apply Generative AI, recommendation systems, machine learning, and automation to improve products and user experience.
• Define product requirements, user stories, workflows, and product specifications.
• Work closely with AI/ML and engineering teams to develop and launch AI features.
• Develop AI applications for content recommendation, personalization, content generation, intelligent search, user profiling, and engagement optimization.
• Analyze user behavior, product data, and market trends to identify new product opportunities.
• Manage the full product lifecycle from market research, concept development, MVP, testing, launch, and continuous optimization.
• Work with UI/UX teams to design intuitive and engaging product experiences.
• Coordinate with business, marketing, content, and operations teams to ensure successful product launches.
• Define and monitor key product KPIs including user acquisition, engagement, retention, conversion, and revenue.
• Continuously evaluate new AI technologies, models, and tools and identify opportunities for product innovation.

Skills

Product Management in AI

Job description

CHIEF OPERATING MANAGER (AI / Digital Platform)

We are looking for an experienced AI Product Manager to lead the development and growth of AI-powered products.

The ideal candidate has strong product management experience and understands how AI can be applied to content recommendation, personalization, user engagement, content generation, intelligent tools, and platform optimization.

You will work closely with engineering, AI/ML, design, operations, and business teams to turn AI capabilities into practical products that improve user experience and business performance.

Key Responsibilities

Lead the product strategy and roadmap for AI-powered video, gaming, and digital entertainment products

Identify opportunities to apply Generative AI, recommendation systems, machine learning, and automation to improve products and user experience

Define product requirements, user stories, workflows, and product specifications

Work closely with AI/ML and engineering teams to develop and launch AI features

Develop AI applications for areas such as content recommendation, personalization, content generation, intelligent search, user profiling, and engagement optimization

Analyze user behavior, product data, and market trends to identify new product opportunities

Manage the full product lifecycle from market research, concept development, MVP, testing, launch, and continuous optimization

Work with UI/UX teams to design intuitive and engaging product experiences

Coordinate with business, marketing, content, and operations teams to ensure successful product launches

Define and monitor key product KPIs including user acquisition, engagement, retention, conversion, and revenue

Continuously evaluate new AI technologies, models, and tools and identify opportunities for product innovation

Requirements

3+ years of experience in Product Management in AI

Experience managing products from concept to launch and continuous optimization

Strong understanding of AI/ML and Generative AI applications

Familiar with AI products, LLMs, recommendation systems, content generation, or intelligent automation

Experience working with engineering and technical teams

Strong analytical and problem-solving skills with a data-driven product mindset

Good understanding of user experience, product design, and digital business models

Strong communication, project management, and cross-functional coordination skills