Chief Claims Officer

Talentcloud.ai group; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Talentcloud.ai group is seeking a strategic Head of Claims to lead the Claims Department across the product portfolio, aligning operations with policy coverage, accurate appraisal, and verifiable loss assessment. You will set policies, steer budgets, and ensure consistent service delivery.

This role requires 10+ years in claims management, strong leadership, and fluency in English. You will collaborate across departments, supervise reserving, subrogation, and compliance with regulatory

Qualifications

• Diploma or Degree in Insurance, Business Administration, or related fields.
• Bachelor’s degree, preferably in Law or an Insurance-related field.
• Minimum 10 years of claims management experience.
• In-depth knowledge of claims operations and the broader insurance function.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Fluent in verbal and written English.

Responsibilities

• Lead the strategic processing and payment of claims in line with company policies and regulations.
• Stay updated on changes in legislation and regulations affecting insurance claims.
• Develop budgets, policies, and procedures to support departmental effectiveness.
• Provide guidance to team members on complex and high-value claims.
• Oversee daily operations to ensure smooth workflow and efficient service delivery.
• Act as the primary reference point for all direct and reinsurance claims.
• Monitor workload distribution and ensure targeted response times are achieved.
• Ensure claims are properly investigated, assessed, and documented.

Skills

Analytical skills

Problem solving

Communication skills

Leadership

Education

Diploma/ Degree in Insurance

Law or Insurance degree

Job description

Talentcloud.ai group is seeking a strategic Head of Claims to lead the Claims Department across the product portfolio, aligning operations with policy coverage, accurate appraisal, and verifiable loss assessment. You will set policies, steer budgets, and ensure consistent service delivery.

This role requires 10+ years in claims management, strong leadership, and fluency in English. You will collaborate across departments, supervise reserving, subrogation, and compliance with regulatory