Chapter Lead Chapter Lead for Back Office Development

Swift; Kuala Lumpur; On-site; MYR 300,000 - 420,000; Full time

Job summary

Swift in Kuala Lumpur invites an experienced Chapter Lead to steer a 15‑strong engineering chapter focused on Pega, user interfaces, integration, CI/CD, APIs, and Agentic AI. You will coach, upskill, and align delivery with governance, security, and operational KPIs.

Reporting to Tribe leadership, you will shape engineering standards, foster a high‑performing culture, collaborate with Product Owners and architects, and drive continuous improvement across our global engineering community.

Qualifications

• 8 to 10 years of software development experience with a strong proven experience leading a team.
• University degree in computer science or related field, or equivalent work experience.
• Proven track record in leading engineering teams.
• Hands-on development background in enterprise software.

Responsibilities

• Lead and develop a chapter of 15 engineers.
• Coach, mentor, and upskill team; align with KPIs.
• Drive engineering standards, security and DevOps practices.
• Collaborate with Product Owners, Architects, and stakeholders.
• Foster inclusive, high-performance engineering culture.

Skills

People leadership

Pega

User interfaces

CI/CD

APIs

Agentic AI

Software engineering

Coaching and mentoring

Education

Bachelor's degree in computer science

Tools

CI/CD tools

Job description

About UsWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

About UsWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever‑changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. As part of the Business Applications Services (BAS) Tribe, our mission is to deliver and continuously enhance Swift’s Ordering, Billing, Finance, and Provisioning services while evolving our on‑premises and cloud technology landscape. Building on several years of transformation, we are accelerating the consolidation and modernization of our delivery model and are seeking an experienced Chapter Lead to lead a development Chapter focused on Pega, User interfaces , Integration, CI/CD, APIs, and Agentic AI. If you are a hands‑on People Leader with a passion for software development, delivery excellence, and talent growth, and you thrive in a multicultural and agile environment, you may be the person we are looking for. Our ecosystem is dynamic and continuously evolving, making curiosity, adaptability, and a strong learning mindset essential qualities for success. Reporting to a member of the Tribe Leadership Team and working closely with Product Owners, Business Leads, Architects, Testers, and System Engineers, you will lead and develop a Chapter of 15 headcount software engineers and subject matter experts. You will be responsible for coordinating and upskilling Chapter members, contributing to the successful delivery of business initiatives, and ensuring alignment with governance, security, operational KPIs, and delivery processes. A key aspect of the role is fostering a high‑performing engineering culture through coaching, mentoring, and continuous development of your team members. Leveraging your solid technical background and development experience, you will guide engineering practices, promote innovation, and ensure effective collaboration and communication with both internal and external stakeholders. You will join an Engineering organization within a diverse Tribe of more than 170 enthusiastic professionals across Belgium and Malaysia. We value collaboration, continuous learning, open feedback, inclusiveness, and a strong team spirit, while offering the opportunity to shape critical business services and contribute to the adoption of emerging technologies.

Key Responsibilities

People Leadership

• Lead, mentor, coach, and develop engineers within the chapter, fostering both professional growth and technical excellence.
• Set annual objectives aligned with company goals and KPIs. Conduct regular one‑on‑one meetings, monitor progress, provide continuous feedback, and support career development discussions.
• Guide engineers in creating and achieving their Individual Development Plans, helping them build the skills and experiences needed to reach their career aspirations.
• Foster an inclusive, collaborative, and high‑performing engineering culture that encourages teamwork, innovation, and continuous improvement.
• Create a psychologically safe work environment where team members feel comfortable sharing ideas, learning from mistakes, challenging assumptions, and engaging in constructive discussions.
• Actively drive employee engagement, talent development, succession planning, and the continuous enhancement of chapter capabilities.
• Lead with empathy, integrity, and transparency, promoting a culture of ownership, accountability, and trust.
• Recognize and celebrate individual and team achievements while addressing challenges in a fair, consistent, and supportive manner.
• Act as a role model for SWIFT values and leadership behaviors, inspiring teams to deliver high‑quality outcomes and embrace change positively.
• Support the hiring, onboarding, development, and retention of engineering talent, ensuring the chapter attracts and maintains the skills required to meet current and future business needs
• Manage chapter capacity, workforce planning, and skills inventories to ensure an optimal balance of expertise across teams. Identify skill gaps proactively and coordinate targeted learning, mentoring, reskilling, and development opportunities to address them.

Engineering Excellence

• Demonstrate a strong understanding of the end‑to‑end software development lifecycle, including design, development, testing, deployment, and support.
• Establish, maintain, and continuously improve engineering standards, development practices, coding guidelines, and quality frameworks across the chapter.
• Promote and ensure adherence to security standards, DevOps principles, automation practices, and operational excellence throughout the software delivery lifecycle.
• Drive continuous improvement initiatives across engineering processes, tooling, and ways of working to enhance efficiency, quality, and delivery outcomes.
• Foster a culture of innovation by encouraging experimentation, adoption of modern engineering practices, and the effective implementation of new ideas from concept to realization.
• Provide technical leadership, guidance, and coaching to engineers and technical leads, supporting informed decision‑making and high‑quality solution design.
• Encourage knowledge sharing, communities of practice, and cross‑team collaboration to strengthen organizational capabilities and reduce key‑person dependencies.
• Champion the development and adoption of reusable components, standardized frameworks, and common engineering patterns to improve consistency, scalability, and maintainability.
• Influence the engineering strategy of the organization and contribute actively to the definition and execution of the technology roadmap.
• Monitor and promote engineering quality through metrics, reviews, automation, and best practices, ensuring reliable, secure, and resilient solutions.
• Stay informed of emerging technologies, industry trends, and engineering practices, assessing their relevance and potential value to the organization.
• Partner closely with Product Owners, Architects, and other stakeholders to align technical decisions with business objectives and long‑term strategic goals.
• Education

University degree in computer science or related field. Or equivalent work experience.

Experience

• 8 to 10 years of experience in software development, with a strong proven experience leading a team.

What We Offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility‑[e-mail] or indicate this in your application.

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All requests are confidential and will not affect your candidacy.