Channel Incentives & Program Planner

CelcomDigi; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

CelcomDigi is seeking a seasoned professional to develop and monitor channel programs aimed at achieving Postpaid and Fiber targets. You will coordinate with cross-functional teams to design scalable programs, review SOPs, and drive operational harmonization across departments.

You will lead initiatives to optimize channel performance, engage stakeholders, and deliver tailored solutions that meet aggressive sales objectives in a dynamic market.

Qualifications

• At least 5 years in Business Model / Sales Management / Planning / Performance Management, preferably in Planning.
• Experience with channel models is a plus but not required.
• Able to coordinate across stakeholders to produce synergies.
• Structured thinker with strong analytical and reporting skills.

Responsibilities

• Develop, monitor, and drive channel programs to hit Postpaid and Fiber targets.
• Review and design channel programs to keep the sales force excited and motivated.
• Partner with cross-functional stakeholders to develop products/services, optimize operations, and lead channel model transition and harmonization initiatives.
• Review SOPs and operational frameworks to identify improvement opportunities, streamline ways of working, and drive harmonization in support of CelcomDigi's business goals.
• Continuously enhance channel platforms and deliver tailored solutions to achieve sales objectives.

Skills

Communication skills

Teamwork

Stakeholder management

Adaptability

Planning & performance

Conflict resolution

Tools

MS Word

MS Excel

PowerPoint

Job description

• Strong communicator and team player, able to monitor channel performance, present new campaign ideas and post campaign review to senior management. Able to work in a dynamic environment and adapt to dynamic requirements and focus
• Strong drive to challenge the status quo and push boundaries across teams, departments, and divisions to achieve the required outcomes
• Strong motivation and able to tolerate stressful conditions with tight deadlines
• Someone who is positive in nature, with high energy, drive, resilience, and demonstrable passion for consumer sales
• Someone with high integrity, confident, appreciates challenges, good communicator and facilitator, values collaboration and comfortable to work in team or group setting

Responsibilities

• Develop, monitor, and drive effective programs that enable channel partners to achieve the company's Postpaid and Fiber performance targets
• Monitor, review, analyze & design channel programs that are able to keep sales force excited and motivated (ensure these programs are compatible with the industry standard). Setting performance objectives and updating as and when needed
• Partner with cross-functional stakeholders to develop products and services, optimize operations, and lead channel model transition and harmonization initiatives
• Review SOPs and operational frameworks to identify improvement opportunities, streamline ways of working, and drive harmonization in support of CelcomDigi's business goals
• Continuously enhance channel platforms and deliver tailored solutions to achieve sales objectives

Requirements

• At least 5 years in working experience in Business Model / Sales Management / Planning / Performance Management, preferably working in a Planning role in a medium to large business setting. Experience in channel model will be added bonus but not necessary a requirement
• Able to resolve conflict and connect various stakeholders/ departments together to produce synergized effective outcomes. Having skills in project management is added bonus
• Highly proficient in the use of MS Word, MS Excel, and PowerPoint, all necessary for the creation of visually and verbally engaging communication materials and reports for both internal and external Management team and key stakeholders
• Creative, detailed and result oriented, self-motivated working under minimal supervision, ability to handle multiple projects and meeting tight deadlines, demonstrated composure under stress and in times of uncertainty