CBS - Talent Enablement Assistant (Exit Matters)

EY; Kampung Malaysia Tambahan; Presencial; MYR 42 000 - 54 000; Tempo integral

Resumo da oferta

EY’s Talent Enablement team in Kuala Lumpur seeks a Talent Enablement Assistant (Exit Matters) to support offboarding, coordinate with employees and stakeholders, and ensure timely, accurate transactions within SLA.

You’ll develop knowledge of offboarding procedures, handle inquiries by email or phone, monitor queues, maintain documentation, and escalate issues as needed.

Qualificações

• Good communication and English skills.
• Experience in HR operations or Shared Services is preferred.
• Ability to manage multiple tasks and meet deadlines.

Responsabilidades

• Attends to HR Offboarding and Exit Matters inquiries/transactions as assigned.
• Ensures transactions are processed within defined SLA and quality standards; follows work instructions.
• Develops knowledge of Talent Enablement Offboarding procedures.
• Processes and reviews complex transactions with limited supervision.
• Responds to internal inquiries and maintains documentation.
• Monitors and resolves status of service delivery queues.
• Identifies potential areas for process improvements.

Conhecimentos

Good communication

Customer orientation

English proficiency

Organizational skills

Problem solving

Team collaboration

Formação académica

Graduate qualification

Ferramentas

SuccessFactors

Descrição da oferta de emprego

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

We call our human resources group the Talent Team, reflecting how important our people are to the success of the EY organization. Working with the Talent Team, you’ll help develop and execute our people strategy and solutions, including the programs, measures and tools that help our EY member firm’s employees achieve their goals. You will lead as well as support the development and implementation of strategies for performance management, leadership development, learning, reward and wellbeing, recruiting, onboarding reporting processes and other initiatives.

About The Opportunity

The Talent Enablement Assistant (Exit Matters) is responsible for completing assigned HR functional transaction or work activities in accordance with the established policies, procedures and service level agreements (SLA) whilst building positive relationships with team members and stakeholders.

The role develops and maintains an advanced understanding and knowledge of the Talent Enablement procedures and approach for assigned area(s), particularly in managing offboarding and exit matters.

Key Responsibilities

• Attends to HR Offboarding and Exit Matters inquiries / requests / transactions as assigned (including inquiries or requests via call or email) in accordance with established policies and procedures
• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Develops and maintains an advanced understanding and knowledge of Talent Enablement Offboarding and Exit Matters procedures and approach
• Processes and / or reviews more complex transactions; performs duties and responsibilities with limited supervision
• Ensures all new process updates are incorporated while processing transactions
• Responds to internal employee’s needs and inquiries, exercises good judgment in applying concepts and guidelines
• Monitors and resolves status of service delivery queues
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barrier and issues to Supervisor
• Responds to emails and enquires in a timely manner
• Identifies potential areas for process improvements
• Assists with Talent Team initiatives and other projects as assigned
• Adhere to all policies and processes

To qualify for the role, you must have:

• Good communication, interpersonal skills and customer orientation; works effectively with others
• Good command of spoken and written English
• Anticipates the needs and proactively identifies and resolves issues that impact the delivery of quality service
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Good organization, analytical and problem solving skills; able to exercise judgment on day to day work activities
• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Familiarity with SuccessFactors would be an advantage

Ideally, you’ll also have:

• A graduate qualification
• Preferably with 2 to 4 years’ of work experience managing Offboarding and Exit Matters
• Prior Shared Services or HR Operations experience

What We Look For

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What Working At EY Offers

EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Join us in building a better working world.