Case Manager (Banking or Capital Market)

Financial Markets Ombudsman Service; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Salary Negotiable

Medical Benefits

Job summary

The Financial Markets Ombudsman Service (FMOS) in Kuala Lumpur seeks a Case Manager with expertise in dispute resolution for capital markets. You will conduct investigations, evaluate evidence impartially, and facilitate mediation to resolve disputes between complainants and FMOS member intermediaries.

Ideal candidates hold a relevant bachelor’s degree and experience in capital markets or banking. Strong English and Bahasa Malaysia communications, analytical skills, and MS Office proficiency are

Qualifications

• Bachelor’s degree in Law, Finance, Accounting, Business Administration or any other relevant discipline.
• Experience in capital markets or banking/financial institutions.

Responsibilities

• Conduct comprehensive investigations and assessments of disputes lodged by eligible complainants against capital market intermediaries who are members of FMOS.
• Analyse all available evidence, ensuring a thorough and impartial evaluation of each case.
• Facilitate mediation between disputing parties in a fair, professional, and neutral manner to encourage amicable resolutions.
• If mediation is unsuccessful, issue a well-reasoned and appropriate recommendation based on the facts of the case, industry best practices, regulatory requirements and the principle of fairness and reasonableness.
• Conductresearch on legal issues and/or industry practices relevant to the cases handled.
• Analyse cases to identify patterns and systemic issues within the financial and capital markets industries.
• Contribute to FMOS awareness programs and initiatives.

Skills

Analytical skills

Problem-solving

MS Office

English

Bahasa Malaysia

Education

Bachelor's degree in Law, Finance, Accounting, Business Administration

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

The Financial Markets Ombudsman Service (FMOS) is an independent, impartial, and accessible one-stop platform for resolving financial and capital market disputes involving direct monetary losses. Appointed by Bank Negara Malaysia and the Securities Commission Malaysia, FMOS provides efficient and fair dispute resolution services for financial consumers and investors and strive to enhance public confidence in the financial markets.

Job Description:

The Financial Markets Ombudsman Service (FMOS) is seeking highly motivated, experienced, and qualified professionals to join our team as a Case Manager in Kuala Lumpur.

This is an excellent opportunity for individuals with expertise in dispute resolution for capital markets to contribute to an organization dedicated to upholding fairness and integrity in the financial markets sector.

Key Responsibilities:

• Conduct comprehensive investigations and assessments of disputes lodged by eligible complainants against capital market intermediaries who are members of FMOS.
• Analyse all available evidence, ensuring a thorough and impartial evaluation of each case.
• Facilitate mediation between disputing parties in a fair, professional, and neutral manner to encourage amicable resolutions.
• If mediation is unsuccessful, issue a well-reasoned and appropriate recommendation based on the facts of the case, industry best practices, regulatory requirements and the principle of fairness and reasonableness.
• Conductresearch on legal issues and/or industry practices relevant to the cases handled.
• Analyse cases to identify patterns and systemic issues within the financial and capital markets industries.
• Contribute to FMOS awareness programs and initiatives.

Minimum Qualifications & Experience:

Candidates must possess:

• A Bachelor’s degree in Law, Finance, Accounting, Business Administration or any other relevant discipline.
• Work experience of the following areas:
  • • Capital market with a capital market intermediary or relevant regulatory authority OR
    • Banking industry or financial institutions.

Other Requirements:

• Strong analytical and problem-solving skills with attention to detail.
• Ability to work independently, efficiently, and deliver results within stipulated timelines.
• A dynamic, outcome-driven mindset with a commitment to fairness and professionalism.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong written and oral communication skills in English and Bahasa Malaysia.

• Salary: Negotiable, based on experience and qualifications.
• Medical Benefits

Build your career with FMOS

We offer a competitive remuneration and benefits to the right candidate who matches our requirements.