Cantonese-Speaking Customer Service Specialist – Digital

STARTEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A digital solutions company in Malaysia seeks a Customer Service representative who speaks Cantonese and English. This ongoing position focuses on assisting customers with printer support, ensuring high satisfaction levels, and documenting interactions. Ideal candidates will have strong communication skills and prior experience in customer service or tech support. Competitive salary starting from RM4000 monthly plus incentives and benefits like paid time off and growth opportunities are offered.

Benefits

Generous vacation days

Professional development opportunities

Medical leave entitlement

Supportive team environment

Qualifications

• Strong verbal and written communication skills in both Cantonese and English.
• Previous experience in customer service or technical support preferred.
• Familiarity with printer hardware and software is a plus.

Responsibilities

• Assist customers with printer-related inquiries, troubleshooting, and resolving issues.
• Provide prompt and courteous responses to customer emails, calls, and chats.
• Ensure a high level of customer satisfaction by going above and beyond in service delivery.

Skills

Cantonese language proficiency

English language proficiency

Problem-solving skills

Technical proficiency with printers

Job description

A digital solutions company in Malaysia seeks a Customer Service representative who speaks Cantonese and English. This ongoing position focuses on assisting customers with printer support, ensuring high satisfaction levels, and documenting interactions. Ideal candidates will have strong communication skills and prior experience in customer service or tech support. Competitive salary starting from RM4000 monthly plus incentives and benefits like paid time off and growth opportunities are offered.