Candidate Engagement Specialist ( 1 Year Contract)

Jabil Circuit Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jabil Circuit Sdn Bhd in Penang, Malaysia, seeks a Candidate Engagement Specialist on a 12-month contract to ensure a smooth pre-joining experience from offer to Day 1. You will conduct proactive follow-ups via calls, messages and emails, identify joining risks, and collaborate with Hiring Managers and HR to support onboarding.

You will track progress, maintain records, and develop engaging onboarding materials and dashboards.

Qualifications

• 3–4 years of experience in HR Operations, Customer Service, BPO, Customer Retention, or Customer Success.
• Strong communication and relationship-building skills, with outbound calls and follow-ups.
• Experience handling multiple cases, tracking progress, and escalating risks.
• Familiarity with trackers, reports, KPIs, and data to monitor performance.
• Good written and spoken English; able to start on short notice and commit to a 12-month contract.

Responsibilities

• Manage candidate engagement from offer acceptance until Day 1 to ensure a smooth pre-joining experience.
• Conduct proactive follow-ups through phone calls, messages, and emails to maintain candidate interest.
• Identify joining risks, manage counter-offer situations, and support onboarding with Hiring Managers and HR.
• Track candidate progress, maintain records, and monitor engagement metrics and joining conversion rates.
• Develop and improve candidate engagement processes, communication materials, and reporting dashboards.

Skills

Candidate engagement

Communication skills

Data tracking & KPIs

Independent worker

Tools

Workday / ATS

Job description

Candidate Engagement Specialist ( 1 Year Contract)

Manage candidate engagement from offer acceptance until Day 1 to ensure a smooth pre-joining experience.

Conduct proactive follow-ups through phone calls, messages, and emails to maintain candidate interest and reduce offer dropouts.

Identify joining risks, manage counter-offer situations, and work closely with Hiring Managers and HR teams to support successful onboarding.

Track candidate progress, maintain accurate records, and monitor engagement metrics and joining conversion rates.

Develop and improve candidate engagement processes, communication materials, and reporting dashboards.

Must-Have Requirements

Experience in 3 – 4 years of experiences in HR Operations, Customer Service, BPO, Customer Retention, or Customer Success.

Strong communication and relationship-building skills, with experience in outbound calls, proactive follow-ups, and handling difficult conversations.

Experience managing customer or candidate cases, resolving issues, tracking progress, and escalating risks when necessary.

Strong organizational and follow-up skills, with the ability to manage multiple cases and meet deadlines.

Comfortable working with trackers, reports, KPIs, and data to monitor performance and identify improvement opportunities.

Proactive, self-motivated, and able to work independently while collaborating with multiple stakeholders.

Good written and spoken English, with the ability to start at short notice and commit to a 12-month contract.

Nice-to-Have Requirements

Experience in manufacturing, EMS, or shared services environments.

Experience handling recruitment processes, candidate engagement, counter-offers, or onboarding activities.

Experience developing onboarding or pre-boarding programs and communication materials.

Familiarity with Workday or other Applicant Tracking Systems (ATS) / Human Capital Management (HCM) systems.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Consumer Electronics Manufacturing More than 10,000 employees

Jabil is a global manufacturing company with over 140,000 employees across 100 locations in 25+ countries. While we’re not a household name, we make products for 300 of the world’s biggest brands in industries like healthcare, packaging, smartphones, automotive, and home appliances. At Jabil, we aim to make ANYTHING POSSIBLE and EVERYTHING BETTER. We leverage extensive market experience, technical and design capabilities, manufacturing expertise, and global supply chain insights to drive success for leading brands and create a positive impact for our people, communities, and the environment.

Jabil is a global manufacturing company with over 140,000 employees across 100 locations in 25+ countries. While we’re not a household name, we make products for 300 of the world’s biggest brands in industries like healthcare, packaging, smartphones, automotive, and home appliances. At Jabil, we aim to make ANYTHING POSSIBLE and EVERYTHING BETTER. We leverage extensive market experience, technical and design capabilities, manufacturing expertise, and global supply chain insights to drive success for leading brands and create a positive impact for our people, communities, and the environment.