Call Center Training Specialist – Coaching & Growth

UTS Marketing Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading marketing solutions firm in Kuala Lumpur seeks a Coaching Executive to conduct regular coaching sessions for Telemarketers. The role requires minimum education of SPM and fluency in Bahasa Malaysia and English. Candidates should have at least 1 year of relevant experience, ideally in insurance or financial industries. This position emphasizes coaching, emotional selling skills, and reporting.

Qualifications

• Minimum qualification at least Primary/Secondary School/SPM or equivalent.
• Languages: Fluent in Bahasa Malaysia and English.
• At least 1 year of experience in a related field.

Responsibilities

• Conduct weekly coaching sessions for Telemarketers.
• Complete and file weekly coaching forms.
• Present results of coaching sessions to department heads.

Skills

Coaching

Emotional Selling Skills

Report Preparation

Follow-up Skills

Education

Primary/Secondary School/SPM or equivalent

Job description

A leading marketing solutions firm in Kuala Lumpur seeks a Coaching Executive to conduct regular coaching sessions for Telemarketers. The role requires minimum education of SPM and fluency in Bahasa Malaysia and English. Candidates should have at least 1 year of relevant experience, ideally in insurance or financial industries. This position emphasizes coaching, emotional selling skills, and reporting.