Call Center Specialist

DayOne Data Centers Limited; Malaysia; On-site; MYR 33,480 - 44,640; Full time

Benefits offered by this job

Annual Leave

Sick Leave

Hospitalization Leave

Overtime Pay

Birthday leave

Company Insurance

Meal Allowance

Mobile Allowance

Night Shift Allowance

Contract Completion Bonus

Job summary

DayOne Data Centers Limited is looking for an experienced Call Center Specialist at their NTP Campus in Johor, Malaysia. The role involves handling multi-channel customer interactions and requires fluency in Mandarin and Cantonese. Responsibilities include resolving customer inquiries, maintaining confidentiality, and supporting service level standards. With a competitive salary including various allowances, this role offers opportunities for growth in a supportive work culture. Candidates with a minimum of 5 years in a call center environment are preferred.

Qualifications

• Minimum 5 years' experience in a call center or contact center role.
• Strong interpersonal skills and ability to work under pressure.
• Excellent problem-solving, time management, and decision-making skills.

Responsibilities

• Handle multi-channel customer interactions promptly and professionally.
• Communicate clearly and effectively in Mandarin, Cantonese, and English.
• Log customer interactions and follow up with appropriate departments.

Skills

Fluent in Mandarin

Fluent in Cantonese

Interpersonal skills

Problem-solving

Time management

Tech-literate

Tools

Customer service platforms

CRM tools

Job description

Call Center Specialist page is loaded## Call Center Specialistlocations: NTP Campus (JB)time type: Full timeposted on: Posted Todayjob requisition id: JR1882Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.**Job Title:** Call Center SpecialistLocation: DayOne, Nusajaya Tech Park, JohorDepartment: Customer Success DepartmentWorking Shifts: Morning (7am - 4pm) or Afternoon (3pm – 12AM) or Night (11PM – 8AM), shift schedule changes monthlySalary Package Includes: Basic Salary + Meal Allowance + Mobile Allowance + Night Shift Allowance + Contract Completion BonusBenefits: Annual Leave, Sick Leave, Hospitalization Leave, Overtime Pay, Birthday leave, Company Insurance**Job Overview**We are seeking an experienced and dynamic Call Center Specialist who is fluent in Mandarin (and Cantonese spoken, written, and reading). This role is critical to our front-line service excellence and requires a candidate with strong communication skills, a proactive mindset, and a background in high-volume customer support environments. The successful candidate will thrive in a fast-paced, 24/7/365 operational setup and be willing to work on weekends and public holidays.**Key Responsibilities**Handle multi-channel customer interactions (phone, chat, email) promptly and professionally. Communicate clearly and effectively in Mandarin, Cantonese, and English. Provide accurate information, resolve customer inquiries, and escalate issues when necessary. Log customer interactions and follow up with appropriate departments as needed. Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction. Maintain confidentiality and integrity in handling sensitive customer information. Adapt quickly to updates in procedures, systems, and product offerings. Work collaboratively within a shift team to ensure 24/7 coverage and seamless handovers.**Required Qualifications**Minimum 5 years' experience in a call center or contact center role. Fluent in Mandarin and Cantonese (reading, writing, speaking) – mandatory. Strong interpersonal skills and the ability to work under pressure in a high-paced environment. Excellent problem-solving, time management, and decision-making skills. Tech-literate with hands-on experience in customer service platforms and CRM tools. Flexible to work rotational shifts, including overnight, weekends, and public holidays.**What We Offer*** Competitive salary with allowances for meals and night shifts.* Opportunity for conversion to a permanent position based on performance.* On Job Training and onboarding provided.* A supportive, inclusive work culture committed to service excellence.DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.### Introduce YourselfWe’d love to get to know you! Tell us a bit about your background, experience, and what you're looking for in your next opportunity. The more we know, the better we can match you with roles that fit your goals. Let’s start with: - Your professional background, upload a copy of your latest resume. - Key skills and strengths - Career interests and goals This is your moment — make it count!