Buyer Planner

Service Express; Malaysia; On-site; MYR 78,000 - 112,000; Full time

Job summary

Service Express is seeking a Buyer/Planner to oversee regional materials planning and procurement. You will coordinate sparing for new product introductions, manage inventories, and work with global suppliers to ensure on‑time deliveries, targeting >95% part availability in year one.

You will rely on MRP/ERP, IT OEM procurement, and Excel/BI reporting to drive decisions, while maintaining strong vendor relations and cross‑functional collaboration.

Qualifications

• 3–5 years’ experience as Buyer or Buyer/Planner with MRP/ERP or Demand Planning systems.
• Experience in IT Procurement (OEMs like HP, Dell, Intel) required.
• Strong Excel, communication, and cross‑functional collaboration skills.

Responsibilities

• Manages materials planning activities for the specified region.
• Coordinate sparing for new product introduction for the region through planning and initial stocking quantities.
• Aim to achieve >95% part availability for all incidents by end of year 1, with annual improvements.
• Ensure localized inventory is re-placed expediently to all field sites and customer sites.
• Publish agreed upon key performance metrics in a timely manner.
• Develop expertise in ASTEA, CRM, Min/Max, and related tools to succeed.
• Assist with regional quotes for equipment spare planning to meet SLA.
• Drive continuous improvement to define best in class.
• Plan and execute procurement from a preferred suppliers’ list at best total cost.
• Maintain strong supplier relations and monitor open purchase orders for on‑time deliveries.
• Proactively report product/material availability issues as they arise.

Skills

MRP/ERP

Demand Planning

IT Procurement

Excel

BI Reporting

Vendor Relations

Tools

ASTEA

CRM

Min/Max Inventory Tools

Job description

• On-site
• Supply Chain
• Full-Time
• Requisition #: BUYER006153

Description

Buyer Planner

This Buyer/Planner is a highly visible supply chain role responsible for overseeing and optimizing the accurate and timely planning and procurement of inventory across their region to meet customer service level agreements (SLA). This vital role interfaces with regional and global leadership, internal manager(s), directors, and vice presidents on part availability and customer satisfaction. Key measure of success is maximizing part availability for all service incidents to meet customer expectations in time, quality and a cost-efficient manner. Relies on experience, data and judgment to plan and accomplish complex goals to drive the business toward Best in Class.

What you’ll be doing:

• Manages materials planning activities for the specified region.
• Coordinate sparing for new product introduction for the region through planning and initial stocking quantities.
• Objective will be to achieve >95% part availability for all incidents by the end of year 1, with actionable improvements annually as agreed upon.
• Assure localized inventory is re-placed expediently to ALL field sites and any specific customer sites.
• Shall timely publish agreed upon key performance metrics.
• Develop an expertise in ASTEA, CRM, Min/Max, and related tools to succeed.
• Assist with regional voice on quotes for equipment spare planning and ability to achieve SLA.
• Drive continuous improvement activities to define best in class.
• Plan and execute procurement of assigned components from a preferred suppliers’ list at the best total cost to PPT buying in the region for the region.
• Maintain strong working relationships and communications directly with the global suppliers to confirm shipping schedules and monitor open purchase orders for all orders to ensure on-time deliveries.
• Proactively report product/material availability issues as they arise and advise of part availability when inquired for new customers.
• Other duties as assigned.

What we’re looking for:

• Minimum 3-5 years’ experience as a Buyer or Buyer/Planner, using MRP/ERP or Demand Planning systems is required.
• Experience in IT Procurement (OEMs like HP, Dell, Intel) is a must for this role.
• Background in Customer Service and/or bookkeeping preferred but not required.
• Strong Excel skills, verbal & written communication skills, the ability to work collaboratively between departments, and strong problem solving, and multi-tasking skills are a must.
• Proficiency in Microsoft Office and BI reporting.
• Can demonstrate a level of proficiency with materials management tools.
• Has worked with maintaining strong vendor relations.