Business Process, Specialist

DayOne; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

DayOne is seeking an experienced professional in Kuala Lumpur to lead process improvement initiatives in a dynamic environment. You'll facilitate workshops, analyze workflows, and develop optimized process models, all while ensuring effective communication across teams.

Ideal candidates will have 5–7 years of relevant experience, proficiency with process mapping tools, and strong knowledge of methodologies like Lean Six Sigma. Join DayOne and contribute to the future of data infrastructure.

Qualifications

• 5–7 years of experience in business process improvement or management consulting.
• Expertise in process mapping tools like Lucidchart, Visio, or Signavio.
• Strong knowledge of Lean Six Sigma, Agile, or TQM methodologies.

Responsibilities

• Lead workshops to document current state workflows using BPMN 2.0.
• Identify inefficiencies and risks within existing processes.
• Develop streamlined 'To-Be' process models incorporating automation.
• Analyze operational KPIs to quantify the impact of changes.
• Act as liaison between business units and IT for feasibility.
• Create training materials to ensure high adoption of new processes.

Skills

Business process improvement

Management consulting

Systems analysis

Process mapping tools (Lucidchart, Visio, Signavio)

Lean Six Sigma

Agile methodologies

Total Quality Management (TQM)

Analytical skills

Communication skills

Tools

SAP S/4HANA

Automation platforms

Job description

Overview

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you’re passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Key Responsibilities

• Process Discovery & Mapping: Lead workshops with stakeholders to document current state ("As-Is") workflows using BPMN 2.0 standards.
• Gap Analysis: Identify inefficiencies, manual redundancies, and risks within existing processes.
• Design & Optimization: Develop "To-Be" process models that incorporate automation, streamlined approvals, and clear hand-off points.
• Data-Driven Insights: Analyze operational KPIs and cycle times to quantify the impact of process changes.
• Implementation Support: Act as a liaison between business units and IT/Development teams to ensure process designs are technically feasible.
• Change Management: Create training materials and standard operating procedures (SOPs) to ensure high adoption of new processes.

Required Skills & Qualifications

• Experience: 5–7 years of experience in business process improvement, management consulting, or systems analysis.
• Technical Proficiency: Expertise in process mapping tools (e.g., Lucidchart, Visio, or Signavio).
  • Familiarity with ERP systems (e.g., SAP S/4HANA) and automation platforms.
• Methodologies: Strong knowledge of Lean Six Sigma, Agile, or Total Quality Management (TQM).
• Analytical Mindset: Ability to translate complex data into actionable process recommendations.
• Communication: Exceptional ability to influence stakeholders at all levels, from front-line staff to executive leadership.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you’re ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.