Business Manager (Penang)

Burger King; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fast-food chain in Penang is seeking a skilled Restaurant Manager to oversee operations and maintain high standards of customer service. This role includes developing systems for effective management, ensuring compliance with health and safety regulations, and resolving customer complaints. The ideal candidate will have experience in restaurant management, strong leadership skills, and a commitment to achieving business targets while optimizing profits. Competitive compensation offered.

Qualifications

• Experience in restaurant management and operations.
• Strong leadership and training abilities.
• Excellent customer service skills.

Responsibilities

• Develop and implement systems to manage business effectively.
• Ensure high-quality customer service and compliance with health standards.
• Resolve customer complaints promptly.
• Optimize returns on assets and improve profits.
• Maintain staffing levels and ensure thorough training.
• Monitor security systems related to cash and inventory.
• Control food cost and achieve EBITDA targets.

Job description

Development and implementation of systems and controls to effectively manage the business while achieving sales and profit targets as agreed with the Head of Operations for the restaurants under his/her control.

Ensure all restaurants operate at a high-quality level with emphasis on customer service while adhering to company health and safety standards and procedures.

Ensure Restaurant Management resolves customer complaints in a proper and swift manner.

Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.

Utilize a communication process to ensure all staff is aware of expectations and performance standards.

To maintain authorized staffing levels and ensure the staff receives thorough training in the operations and procedures according to the Ops Manual. Identify staff in a clear and timely manner.

Authorizes labor hours as required to maintain efficient operations and ensure compliance with all legal and regulatory guidelines.

Maintain secure and accurate personnel documentation on all restaurant staff in a clear and timely manner.

Establish and monitor the security system related to cash, inventory, and assets.

Ensure a proper level of hygiene, safety and maintenance are consistently present within restaurants.

Lead the Restaurants Level to give out the best service to the customer in order to achieve the company Guest Trac Target.

Maintain Store Overall performances like customer service, speed of service, food quality, profitability shift management, cleanliness, repair & maintenance, and team member training. Control and manage 12 Food Safety Critical elements. Ensure score in Restaurant Excellences Visitation (REVs) from NSF.

Control restaurant food cost, labor, utilities usage, store maintenance cost in order to achieve company EBITDA Target in Profit and Loss Report.

To carry out any other duties as instructed by superior from time to time.