Team Lead

Standard Chartered; Kuala Lumpur; Hybrid; MYR 50,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Learning & development

Wellbeing support

Inclusive culture

Job summary

Standard Chartered Bank Malaysia is seeking a Retail Banking operations professional to support multiple activities and products while ensuring compliance with regulatory, credit and lending guidelines to safeguard the bank's interests. You will manage customer onboarding and daily processing with accuracy and good judgment.

You will prioritise workload, escalate bottlenecks, and uphold risk controls, governance and business conduct as defined by Group values.

Responsibilities

• Onboarding Wealth Lending Client.
• To perform OD limit processing for Secured facilities.
• Performing collateral maintenance.
• Able to drive quality work and maintain timeliness within teams.
• Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
• Communicates own work plan issues and escalates potential Bottlenecks to Line Managers.
• Adheres to laid out processes and procedures of the bank while completing process actions.
• Prompt and early escalation of risk issues to Line Managers.
• Identify errors and omissions resulting from routine process actions and ensure regular updating of process procedures (DOI).
• Control & Risk Mitigation.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Effectively and collaboratively identify, escalation of risk, conduct and compliance matters.
• Front Office (Relationship Managers / Customer Service Managers)
• In-country Operations Teams
• In-country Wealth Management / Credit Ops / CMPS / Risk Monitoring Teams
• Related Departments eg, Product Control, Finance, etc
• Ensure team of junior operations officers delivers department goals and BAU.
• Guide and share knowledge between team members to serve as support to one another.
• Participate in cross training across products and functions (i.e. Support Functions) as part of contingency plan.

Job description

• To process / support multiple activities / products of Retail Banking; ensure authorized instruction are process in accordance with established regulatory, credit and lending guidelines and policies to safeguard the Bank’s interest.

Key Responsibilities

Customer Management
• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
• To avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.

Processes
Transaction Processing Activities
• Onboarding Wealth Lending Client.
• To perform OD limit processing for Secured facilities.
• Performing collateral maintenance.
• Able to drive quality work and maintain timeliness within teams.

People & Talent
Work Management
• Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
• Communicates own work plan issues and escalates potential "Bottlenecks'" to Line Managers.

Risk Management
Control & Risk Mitigation
• Adheres to laid out processes and procedures of the bank while completing process actions.
• Prompt and early escalation of risk issues to Line Managers.
• Identify errors and omissions resulting from routine process actions and ensure regular updating of process procedures (DOI).

Governance
• Control & Risk Mitigation

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalation of risk, conduct and compliance matters.

Key stakeholders
• Front Office (Relationship Managers / Customer Service Managers)
• In-country Operations Teams
• In-country Wealth Management / Credit Ops / CMPS / Risk Monitoring Teams
• Related Departments eg, Product Control, Finance, etc

Other Responsibilities
Learning and Development
• 1.To ensure team of junior operations officers delivers department goals and BAU accordingly.
• 2.Guide and share knowledge between team members to serve as support to one another.
• 3.Participate in cross training across products and functions (i.e. Support Functions) as part of contingency plan.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.