Business Analyst (Digital Projects & Enablement) - Commercial Banking

CIMB; Kuala Lumpur; On-site; MYR 120,000 - 190,000; Full time

Job summary

CIMB is seeking a seasoned Business Analyst to lead end-to-end analysis and delivery for Commercial Digital platforms in Malaysia. You will partner with Product, Group Technology, Risk, and Operations to translate strategic goals into clear product features, roadmaps, and measurable outcomes.

The role emphasizes governance, security, and scalable digital capabilities across SME banking. Ideal candidates bring 5+ years of BA experience in banking, strong Agile delivery skills with

Qualifications

• Bachelor’s degree in Business, Finance, Technology, or related discipline.
• Minimum 5 years of Business Analysis experience, with consumer/SME banking exposure.
• Proven experience delivering complex digital platforms or enterprise-scale initiatives.
• Strong Agile/product-led delivery experience, with Jira and Confluence.
• Experience collaborating with Group Technology or shared services technology models.

Responsibilities

• Lead end-to-end business analysis and delivery of digital platforms and projects for Commercial Digital department.
• Ensure digital initiatives align to departmental strategy, business objectives, regulatory obligations, and customer outcomes.
• Translate strategic goals into clearly defined product features, delivery roadmaps, and measurable outcomes.
• Own analysis quality and delivery accountability across initiatives, from discovery through production and BAU.
• Partner with Product Managers to shape product vision, roadmaps, and value prioritisation.
• Drive continuous discovery and backlog management to support incremental and scalable digital delivery.
• Lead requirements definition for digital platforms, including web, mobile, APIs, and backend integrations.
• Define and manage functional and non-functional requirements including performance, scalability, resilience, security, and observability.

Skills

Agile delivery

Stakeholder management

Leadership

Product-led delivery

Education

Bachelor’s degree in Business, Finance, Technology, or related discipline

Tools

Jira

Confluence

Miro

Figma

draw.io

Job description

The Business Analyst is accountable for leading business analysis and delivery outcomes for Commercial Digital platforms and projects, ensuring solutions meet departmental objectives, enterprise standards, and customer needs. Operating within a product-led delivery model, the role partners closely with Product, Group Technology, Risk, and Operations to deliver scalable, compliant, and high-quality digital capabilities across the SME ecosystem.

Delivery & Departmental Outcomes

• Lead the end-to-end business analysis and delivery of digital platforms and projects for Commercial Digital department
• Ensure digital initiatives align to departmental strategy, business objectives, regulatory obligations, and customer outcomes
• Translate strategic goals into clearly defined product features, delivery roadmaps, and measurable outcomes
• Own analysis quality and delivery accountability across initiatives, from discovery through production and BAU

Product-Led & Digital Platform Delivery

• Partner with Product Managers to shape product vision, roadmaps, and value prioritisation
• Drive continuous discovery and backlog management to support incremental and scalable digital delivery
• Lead requirements definition for digital platforms, including web, mobile, APIs, and backend integrations
• Define and manage functional and non-functional requirements including performance, scalability, resilience, security, and observability
• Ensure solutions are designed for reusability, long-term platform sustainability, and operational efficiency

Group Technology & Cross-Functional Collaboration

• Work closely with Group Technology teams to ensure alignment with enterprise architecture, security, and engineering standards
• Act as the primary business analysis interface between Commercial Digital and Group Technology delivery teams
• Collaborate with Project Manager, Solution Architect, Engineering, Architecture, DevOps, Data, and Cyber teams across the group
• Manage dependencies and impacts across multiple platforms, systems, and value streams

Customer Experience, Data & Analytics

• Collaborate with UX/CX and Research teams on customer journey mapping, usability testing, and experience design for SME customers
• Translate SME customers pain points and insights into clear platform requirements
• Partner with Data and Analytics teams to define KPIs, success metrics, and tracking requirements (e.g. adoption, conversion, STP rates, NPS, revenue impact)
• Use data insights and customer feedback to inform prioritisation, continuous improvement, and delivery decisions

Quality Assurance & Testing Support

• Develop test scenarios, test cases, and acceptance criteria
• Coordinate or support UAT cycles with Group Technology, BUs and operations
• Ensure defects are logged, triaged, and resolved before release
• Validate that delivered features meet business expectations

Post-Production Support & Platform Stability

• Provide leadership and oversight for post-production daily support and platform monitoring, issue triage, and functional troubleshooting
• Partner with Technology and Operations to assess production incidents, root cause, and business impact
• Drive prioritisation and delivery of defect fixes and platform enhancements
• Ensure production changes maintain platform stability, performance, and regulatory compliance

Change Management & Business Adoption

• Support business readiness, operational change, and go-to-market activities for new digital capabilities
• Work with Operations and frontline teams to design processes, SOPs, and training materials
• Ensure smooth adoption of digital solutions and minimal disruption to SME customers and internal users

Leadership & Governance

• Establish and maintain BA standards, delivery frameworks, and documentation quality
• Provide clear status, risk, and dependency reporting to senior leadership
• Act as a trusted advisor on scope, delivery trade-offs, and change impacts

Risk, Compliance & Control

• Ensure SME digital solutions meet regulatory, risk, and compliance requirements (MPAP, KYC/KYB, AML, credit policy, data privacy, BNM policies)
• Embed controls and auditability into platform design and delivery
• Support regulatory change, audits, and risk remediation initiatives

Required Skills & Experience

• Bachelor’s degree in Business, Finance, Technology, or related discipline
• Minimum 5 years of Business Analysis related experience, with significant consumer or SME banking exposure
• Proven experience delivering complex digital platforms or enterprise-scale initiatives
• Strong experience working with Group Technology or shared services technology models
• Deep understanding of digital banking platforms, integrations, and operating models
• Strong Agile / product-led delivery experience, with proficiency in Jira and Confluence and the ability to produce clear process flows, journey maps, and documentation using Miro, Figma, or draw.io equivalent tools
• Excellent leadership, stakeholder management, and decision-making skills

Preferred Qualifications

• Experience in large, regulated financial institutions
• Familiarity with enterprise architecture, DevOps, and IT service management models
• Experience working across multiple delivery partners or vendors
• Certifications such as CBAP, PMI-PBA, SAFe, Agile BA
• Ownership and accountability for delivery outcomes
• Strategic and systems thinking
• Strong collaboration across business and technology