Business Analyst - Business Process Optimization

DHL Asia Pacific Shared Services Sdn Bhd; Selangor; On-site; MYR 90,000 - 150,000; Full time

Job summary

DHL Asia Pacific Shared Services Sdn Bhd is seeking a Business Analyst to optimize processes within the BPO roadmap. You will administer project management processes, gather data, and work with project managers to deliver improvements across functions.

Experience in finance processes, project management and stakeholder engagement is essential. Strong communication and analytical skills, and the ability to drive continuous improvements are valued.

Qualifications

• 5–8 years of experience in PM, BA or stakeholder management.

Responsibilities

• GATHER information and data to support business analysis services.

Skills

Stakeholder management

Analytical thinking

Business analysis

Communication

Intercultural skills

Project coordination

Education

Finance/IT/business certification

LEAN Six Sigma

Job description

Business Analyst - Business Process Optimization

DHL Asia Pacific Shared Services Sdn Bhd 4.2 View all jobs

Administer project management processes and activities in deployment projects that are included in the BPO roadmap in close cooperation with the project manager.

KEY AREAS OF RESPONSIBILITY

• Gather information and data to support excellent business analysis services.
• Support the analysis an organization or business domain and document its business, processes and/ or systems, assessing the business model or its integration with technology.
• Ensuring user community within project scope are engaged and mobilized.
• Assisting with execution of gap analysis, identifying project requirements and follow-up until completion
• Coordination of testing and follow up.
• Supporting with knowledge transfer, training, and documentation creation (Job Aids)
• Assisting with implementation of support model

KEY PERFORMANCE INDICATORS

• Stakeholder satisfaction, incl. Project Manager, Process Owner, project member, end users and project board members,
• Quality of documentation that is required in the project. Scope-, requirement-, analysis-, training-documentation, user manuals.
• Realized benefits compared to the expectations.
• Time to gather requirements and specify the solutions.
• Amount of issues and rework in the project.

REQUIRED COMPETENCIES

• Ambassador of our DHL behaviors, code of conduct and competencies
• Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way
• Self-motivated and highly organized with a high level of attention to detail
• Energetic, enthusiastic, team player
• Big picture thinking, able to understand implications, and mitigate complications.
• Can handle stress and works well under pressure.
• Flexible and adaptable
• Analytical: Ability to get a complete overview of the project, program and portfolio with the ability to distinguish between various projects and processes within these elements
• Assertive: Ability to actively participate in tactical discussions with stakeholders and challenge the effective status quo in a constructive manner
• Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
• Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
• Proficient in written and spoken communication (English and preferably one additional language)
• High level of integrity and discretion in handling confidential information
• Strong presentational, interpersonal, and intercultural skills

EXPERIENCE, EDUCATION AND TRAINING PREREQUISITES

• Vocational, Specialized, Technical certification, or equivalent, ideally in a related field (such as Finance, IT or business)
• Solid Finance process knowledge (OTC, FA area)
• Beneficial to possess experience/ certifications in:
  • Project Management, Business Analysis
  • First-choice / LEAN / Six Sigma
• Analytical skills, able to think and act with a cross-organizational and cross-process approach.
• Excellent communication and presentational skills
• Minimum of 5-8 years working experience in a supporting capacity for Project Management, Business Analysis and/ or Stakeholder Management type of role
• Beneficial to have a digital mindset with experience in automated Project Management solutions.

Unlock job insights

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Researching careers? Find all the information and tips you need on career advice.