Business Analyst

Lenovo; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a candidate to join their global post-sales service team in Kuala Lumpur. You will lead digital transformation efforts, manage entitlement processes, and design solutions for CRM systems. The ideal applicant has at least 5 years of experience in post-sales services and proven leadership skills. This role offers competitive compensation and professional development opportunities.

Benefits

Competitive compensation package

Professional development opportunities

Exposure to cutting-edge enterprise solutions

Qualifications

• 5+ years of relevant experience in post-sales service processes, CRM systems, or digital transformation.
• Hands-on experience with CRM master data modules.
• Strong sense of ownership, accountability, and cross-functional leadership.

Responsibilities

• Act as the bridge between business and IT, transforming business needs into scalable digital solutions.
• Manage Lenovo’s global post-sales service entitlement processes across various products.
• Lead/support CRM-related projects and collaborate across cross-functional global teams.

Skills

Ownership and accountability

Cross-functional leadership

Problem-solving skills

Communication skills in English

Proficiency in Chinese

Education

Bachelor’s degree in ERP, Computer Science, or related field

Tools

SAP CRM

Salesforce

Job description

Why Join Us?

At Lenovo, we don’t just build technology—we build smarter experiences. As part of our global post-sales service team, you’ll play a key role in shaping how millions of customers experience Lenovo products after purchase. This is a career-defining opportunity to lead digital transformation, influence global processes, and collaborate with world-class teams across multiple regions.

Your Impact (Key Responsibilities):

• Act as the bridge between business and IT, transforming business needs into scalable digital solutions.
• Manage Lenovo’s global post-sales service entitlement processes across PC, Server, Smart Devices, and Mobile products.
• Design and support install base and warranty solutions in CRM systems, enabling smooth post-sales service operations worldwide.
• Partner with business leaders to gather, analyze, and clarify requirements, then design practical solutions and hand over for IT implementation.
• Lead/support CRM-related projects: define business blueprints, write functional specs, test solutions, and support go-live.
• Collaborate across cross-functional global teams to drive process enhancements, resolve hot issues, and adapt to new regulations or product changes.
• Provide analytical support for critical system issues or escalated customer complaints, ensuring timely resolution.

What You Bring (Qualifications):

• Bachelor’s degree in ERP, Computer Science, or related field, or equivalent experience.
• 5+ years of relevant experience in post-sales service processes, CRM systems, or digital transformation.
• Strong sense of ownership, accountability, and cross-functional leadership.
• Proven problem-solving skills in: CRM, install base systems, post-sales, and warranty solutions.
• Excellent communication skills in English; proficiency in Chinese is a strong advantage.
• Familiarity with SAP CRM install base functionalities (or Salesforce/other CRM suites).
• Experience in digital or business transformation projects, with exposure to service master data lifecycle (customer, equipment, warranty).
• Hands-on experience with CRM master data modules; data processing skills are a plus.

What’s in It for You?

• Work at the intersection of business and technology on a global scale.
• Be a key driver of Lenovo’s digital transformation journey in customer service.
• Collaborate with multicultural teams across different time zones.
• Gain deep expertise in CRM, post-sales processes, and entitlement management.
• Competitive compensation package, professional development opportunities, and exposure to cutting-edge enterprise solutions.