Branch Servicing & Agent Growth Lead

Liberty General Insurance Berhad; Klang City; On-site; MYR 36,000 - 60,000; Full time

Job summary

Liberty General Insurance Berhad is seeking a Serving Office Agent at the Klang branch. You will manage a large set of agents, support policy issuance and claims management, and drive sales targets in line with branch objectives.

The role emphasizes agent training, service excellence, and adherence to regulatory guidelines. Effective collaboration with HQ and branch teams will be essential to enhance profitability and governance.

Qualifications

• Minimum Degree in any related field.
• Basic understanding of insurance products and policies.

Responsibilities

• Meet the sales target in line with the branch objectives and goals.
• Oversee collection of outstanding payments and manage financial performance.
• Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation.
• Conduct CPD training for agents at branch level.
• Verify CBC breaches report and assist with reporting.
• Obtain information for unsubmitted or unconverted cover notes from agents.
• Identify potential targets and consult HQ to service agents.
• Manage agents' statements of accounts.
• Recruit, onboard and develop preferred agents and drive motor segment profitability.
• Maintain relationships with agents to grow share of wallet.
• Drive agent growth through training and targeted interventions.
• Ensure efficient administration of day-to-day operations and meet SLAs/TATs.
• Ensure compliance with risk guidelines and regulations.

Skills

Agent management

CPD training

Customer service

Policy issuance

Claims management

Sales targets

Branch operations

Compliance

Risk management

Education

Degree in related field

Job description

Liberty General Insurance Berhad is seeking a Serving Office Agent at the Klang branch. You will manage a large set of agents, support policy issuance and claims management, and drive sales targets in line with branch objectives.

The role emphasizes agent training, service excellence, and adherence to regulatory guidelines. Effective collaboration with HQ and branch teams will be essential to enhance profitability and governance.