Branch Service Manager

United Overseas Bank Limited; Malaysia; On-site; MYR 28,000 - 50,000; Full time

Job summary

United Overseas Bank Limited (UOB) Malaysia is seeking a Customer Service (Branch) officer to greet customers, offer guidance, and handle basic servicing requests within the branch environment. You will be the first point of contact, ensuring a smooth and welcoming customer experience.

The role supports initiatives to maximize revenue, promote products, and drive customer satisfaction while minimizing losses, deepening relationships, and reducing attrition.

Responsibilities

• Greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests.
• Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Job description

Company

2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Additional Requirements

Be a Part of the UOB Family.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.

UOB is rated as one of the world's top banks, ranked ‘Aa1’ by Moody’s Investors Service and ‘AA-’ by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.