Branch Manager (Klang Valley)

HLB; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hong Leong Bank in Klang Valley seeks a Branch Manager to lead daily operations, drive sales, and deliver excellent customer service across the branch network.

The role requires a degree/diploma/professional certification and at least five years in branch banking or related leadership. You will coach staff, manage customer and partner relationships, and ensure compliance with bank policies.

Qualifications

• A degree, diploma or professional certification from a recognised college/university is required.
• Minimum of 5 years related working experience, ideally in branch customer service or retail banking leadership.
• Strong leadership and interpersonal skills with ability to guide and train a team to meet sales targets and service standards.

Responsibilities

• Drive Impact and Influence through Networking and Strategic Planning to grow branch business.
• Lead, coach and develop staff to achieve sales targets and high service standards.
• Monitor customer satisfaction, compliance with guidelines and risk management, and maintain branch operations quality.
• Ensure good business etiquette and branch image, including passing audits and maintaining security.

Skills

Leadership

Networking

Strategic Planning

People Management

Communication

Education

Degree/Diploma/Professional Certification

Job description

If you are looking to excel and make a difference, take a closer look at us…

We’re hiring for Branch Manager (Klang Valley)

An exciting opportunity is now available for suitable candidates to take the next step in their career to enhance their strategic planning, business development and stakeholder management (employee, customer, community) skills as a Branch Manager!

In your new role as Branch Manager, you will

1. Drive Impact and Influence through Networking and Strategic Planning

• You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
• Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.

2. Share Your Passion to Lead, Develop Yourself and Others

• You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
• You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.

3. Cultivate A Laser Focus on Results and Customers

• You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management

4. Deliver Good Business Etiquette and Image to customers and the community

• Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order.
• Possess sound and up-to-date Product Knowledge of all consumer products.

What You’ll Need To Succeed

• Malaysian citizen
• A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University.
• Minimum of 5 years of related working experience, ideally in a Branch Customer Service, Mortgage/Hire Purchase/Personal Loan/Credit Cards Direct Sales, Wealth Management Relationship role or in Retail outlet management.
• Strong people management and leadership skills; with ability to guide and train a team of staff to achieve sales target and service standards.
• Good interpersonal and communication, organisational and planning skills.
• Welcome new challenges and possess a 'Think-Act-Own' attitude to see through planned and unplanned deliverables to completion

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.