Box Office & Front of House Personnel

BANDAR UTAMA CITY CENTRE SDN BHD; Petaling Jaya; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Medical & GHS

Car Park

Special discount for purchasing PJPAC 

Staff CSR Outreach Program

Staff CSR Outreach Program

Job summary

BANDAR UTAMA CITY CENTRE SDN BHD is seeking a Box Office & Front of House Personnel to support performances, events, and café operations at its venue.

You will manage ticketing, welcome audiences, coordinate FOH activities, and ensure a safe, positive visitor experience during events.

Qualifications

• Minimum SPM qualification or equivalent.
• Experience in customer service, box office, front of house, café or events is an advantage.
• Experience using POS systems and handling cashiering is an advantage.
• Strong communication and interpersonal skills.

Responsibilities

• Box Office & Ticketing: Manage ticket sales, collection, scanning and admission.
• Front of House Operations: Manage FOH before, during and after events; ensure venue is event-ready.
• Customer Service: Provide professional, friendly, and courteous service; handle inquiries and complaints.
• Audience & Crowd Management: Manage queues, audience flow and access; coordinate with security.
• Safety & Event Support: Follow venue safety procedures; support event-day operations.

Skills

Customer service

Box office / front of house

Cash handling

Education

SPM or equivalent

Tools

POS systems

Ticketing software

Job description

As one of the leading private owned Performing Art Centre in the Klang Valley, PJPAC has two theatres and a series of rehearsal studios and spaces available for the hire.

About the Role

We are looking for a Box Office & Front of House Personnel to join our team and support the smooth delivery of performances, events and café operations at our venue.

You will be responsible for managing box office and ticketing operations, welcoming and assisting audiences, coordinating front of house activities, supporting café operations, and ensuring a safe, organised and positive experience for all visitors.

Key Responsibilities

Box Office & Ticketing

• Manage ticket sales, collection, scanning and admission.
• Assist customers with ticketing, seating and event-related enquiries.
• Maintain accurate box office and ticketing records.

Front of House Operations

• Manage front of house operations before, during and after events.
• Ensure public areas are clean, presentable and event-ready.
• Coordinate audience arrival, seating and exit.

Customer Service

• Provide professional, friendly and courteous customer service.
• Handle customer enquiries, feedback and complaints effectively.
• Escalate issues to the Theatre Manager when required.

Audience & Crowd Management

• Manage queues, audience flow and access throughout events.
• Support house announcements, audience briefings and venue procedures.
• Coordinate with Security and other operational teams when required.
• Support and oversee day-to-day café operations when required.
• Operate the POS system for order taking, billing and payment processing.
• Handle cashiering, cash transactions and basic cash reconciliation.
• Take customer orders and ensure orders are communicated accurately to the café team.
• Provide friendly and efficient service to café customers.
• Assist with café operations during performances and events, particularly during peak periods.

Safety & Event Support

• Follow venue safety, emergency and evacuation procedures.
• Support event-day operations and respond to audience requirements.
• Conduct post-event front of house checks and reinstatement.

Requirements

• Minimum SPM qualification or equivalent.
• Previous experience in customer service, box office, front of house, café, hospitality or events is an advantage.
• Experience using POS systems and handling cashiering is an advantage.
• Strong communication and interpersonal skills.
• Customer-focused with a friendly and professional manner.
• Able to remain calm and composed in a fast-paced event environment.
• Good organisational skills and attention to detail.
• Comfortable working evenings, weekends and public holidays according to the event schedule.
• Able to work independently as well as collaboratively with different teams.

What We’re Looking For

We are looking for someone who is responsible, approachable and attentive, with a genuine interest in working with people and supporting live events.

The ideal candidate should be comfortable moving between box office, front of house and café operations, depending on the venue's operational requirements.

If you enjoy creating a welcoming experience for audiences and thrive in a dynamic event environment, we would love to hear from you.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Front of House Role?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• Are you available for shift work?
• How much notice are you required to give your current employer?
• Are you available to work public holidays?

Perks and benefits

• Medical & GHS
• Car Park
• Special discount for purchasing PJPAC tickets
• Staff CSR Outreach Program
• Staff CSR Outreach Program