Bilingual Sales Specialist – Penang (Onsite)

Teleperformance Malaysia Sdn Bhd; Penang; On-site; MYR 39,000 - 61,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Penang is seeking a Sales Representative to drive sales while delivering excellent customer experiences. You will assist customers with product inquiries and recommendations, and identify upsell opportunities across multiple channels.

The role emphasizes strong communication, bilingual English and Bahasa Melayu fluency, and a target-driven mindset. Rotational shifts and onsite work at Livingston Tower, George Town, Penang are required.

Qualifications

• Fluent in Bahasa Melayu and English (C1 level).
• Strong communication and interpersonal skills.
• Sales-oriented with a passion for achieving targets.
• Previous experience in sales, telesales, retail, customer service, or contact centre is an advantage.
• Upselling and cross-selling skills.
• Willing to work on a rotational shift and onsite in Penang.

Responsibilities

• Handle customer enquiries via phone, email, chat, or other assigned channels.
• Provide accurate information about products, services, pricing, and availability.
• Understand customer needs and recommend suitable products or solutions.
• Identify opportunities to upsell and cross-sell relevant products, services, or accessories.
• Achieve individual and team sales, conversion, and customer service KPIs.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Follow established processes, quality standards, and communication guidelines.
• Maintain accurate customer and interaction records in the system.
• Collaborate with internal teams to ensure customer enquiries and issues are properly resolved.
• Stay updated on product knowledge, promotions, and available solutions.

Skills

Bahasa Melayu

English (C1)

Communication skills

Sales mindset

Sales experience

Upselling & cross-selling

Negotiation

Teamwork / independence

Rotational shift

Job description

Teleperformance Malaysia Sdn Bhd in Penang is seeking a Sales Representative to drive sales while delivering excellent customer experiences. You will assist customers with product inquiries and recommendations, and identify upsell opportunities across multiple channels.

The role emphasizes strong communication, bilingual English and Bahasa Melayu fluency, and a target-driven mindset. Rotational shifts and onsite work at Livingston Tower, George Town, Penang are required.