Bilingual QC & Training Lead - Logistics CS Ops

CEKAP LINK TECH SDN. BHD.; Kuala Lumpur; Presencial; MYR 67.000 - 100.000; Jornada completa

Descripción de la vacante

CEKAP LINK TECH SDN. BHD. is seeking a meticulous QC & Training Customer Service Specialist to oversee the POD Investigation team's daily operations, ensure quality performance, and lead knowledge-management projects.

This full-time role includes building Q&A libraries, delivering targeted training, and supervising end-to-end workflows in a fast-paced environment. The ideal candidate will be bilingual in Mandarin and English, have at least one year of team leadership, and possess solid logistics

Formación

• Bachelor’s Degree preferred; bilingual Mandarin and English required.
• Minimum 1 year of team-management or supervisory experience.
• Experience in logistics, cross-border e-commerce or customer-service operations is advantageous.
• Proficient in MS Excel for tracking, reporting and data analysis.
• Willing to work rotating shifts.

Responsabilidades

• Oversee POD Investigation team daily operations and quality performance.
• Build standard Q&A knowledge repositories and train the team.
• Standardize replies and maintain SOP updates.
• Train new hires and onboard them to processes.
• Monitor escalated cases and ensure timely resolution.
• Lead QA reviews and suggest process improvements.
• Ensure data security and confidentiality of customer information.

Conocimientos

Team leadership

Mandarin

English

Attention to detail

Microsoft Excel

Logistics knowledge

Quality assurance

Data analysis

Educación

Bachelor’s Degree

Herramientas

Microsoft Excel

Descripción del empleo

CEKAP LINK TECH SDN. BHD. is seeking a meticulous QC & Training Customer Service Specialist to oversee the POD Investigation team's daily operations, ensure quality performance, and lead knowledge-management projects.

This full-time role includes building Q&A libraries, delivering targeted training, and supervising end-to-end workflows in a fast-paced environment. The ideal candidate will be bilingual in Mandarin and English, have at least one year of team leadership, and possess solid logistics