Bilingual Mandarin Billing & Collections Lead (US Night Shift)

Tarro; Kuala Lumpur; On-site; MYR 89,280 - 133,920; Full time

Job summary

A leading tech startup is seeking a bilingual Billing & Collections Lead in Kuala Lumpur who possesses exceptional communication and problem-solving skills. The role involves managing billing disputes, optimizing client payment methods, and significantly enhancing the billing experience for clients. Responsibilities include monitoring accounts, resolving discrepancies, and serving as the main contact for inquiries. Ideal candidates should have a degree in accounting or finance, strong proficiency in ERP systems, and a startup mindset. Preference for those willing to work US hours.

Qualifications

• Fluent in Mandarin and English, both written and spoken.
• Self-motivated, organized, and able to manage multiple priorities independently.
• Experience in high-growth tech startup or similar environments.

Responsibilities

• Monitor client accounts for non-payment and delayed payments.
• Resolve billing discrepancies and disputes efficiently.
• Act as the primary contact for billing and payment inquiries.

Skills

Exceptional communication skills

Critical thinking

Problem-solving

Fast learning

Detail-oriented

Team collaboration

Education

Diploma or Bachelor’s Degree in Accounting, Finance, or related field

Tools

ERP Systems (e.g., Netsuite, SAP)

CRM Tools (e.g., Salesforce, Intercom)

Excel/Google Sheets

Job description

A leading tech startup is seeking a bilingual Billing & Collections Lead in Kuala Lumpur who possesses exceptional communication and problem-solving skills. The role involves managing billing disputes, optimizing client payment methods, and significantly enhancing the billing experience for clients. Responsibilities include monitoring accounts, resolving discrepancies, and serving as the main contact for inquiries. Ideal candidates should have a degree in accounting or finance, strong proficiency in ERP systems, and a startup mindset. Preference for those willing to work US hours.