Bilingual IT Service Desk Analyst (EN/CN)

Ricoh Asia Pacific Pte Ltd.

Kuala Lumpur

On-site

MYR 36,000 - 60,000

Full time

41 hours ago

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Job summary

Ricoh Asia Pacific Pte Ltd. is seeking a motivated Service Desk Analyst to join our regional IT support team in Kuala Lumpur. You will provide first-line technical assistance to end-users via phone, email, and chat, resolving PC, mobile, printer, software, and network issues.

Fluency in English, Cantonese and Mandarin is required to support our diverse user base. You will document incidents, escalate complex problems, maintain knowledge bases, and contribute to training materials while

Qualifications

Diploma in Information Technology, Computer Science, or related field.
2–3 years of service desk or IT support experience is preferred.
Fluency in English, Cantonese and Mandarin is required.

Responsibilities

Provide first-line support to end users via phone, email and chat for PC, desktop, mobile, printer, hardware, software and network issues.
Diagnose and resolve issues or escalate to senior staff as needed.
Document incidents and requests with accurate records in the ticketing system.
Maintain knowledge base articles and support documentation.
Assist with user guidance and training materials.