Bilingual Customer Success Specialist (Punjabi/English)

Teleperformance International; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Malaysia seeks a Customer Success Specialist to assist customers with inquiries and online orders. The ideal candidate will possess strong communication skills, proficiency in English and Punjabi, and a minimum of 6 months experience in customer support or relevant qualifications. This role focuses on maintaining customer satisfaction and brand integrity while supporting diverse customer needs in a fast-paced environment.

Qualifications

• Minimum of 6 months work experience in customer support.
• Fresh graduates with relevant degrees are welcome.
• Call centre experience is a bonus.

Responsibilities

• Support customers to place online orders.
• Provide timely support via phone calls and emails.
• Maintain customer data confidentiality.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Proactive attitude

Education

Bachelor’s Degree or Diploma in any discipline

B2 level English proficiency

Punjabi language proficiency

Job description

A leading customer service firm in Malaysia seeks a Customer Success Specialist to assist customers with inquiries and online orders. The ideal candidate will possess strong communication skills, proficiency in English and Punjabi, and a minimum of 6 months experience in customer support or relevant qualifications. This role focuses on maintaining customer satisfaction and brand integrity while supporting diverse customer needs in a fast-paced environment.