Bellman - Concierge, Park Hyatt Kuala Lumpur

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking a Guest Service Operations professional. Your role will involve providing exceptional service to guests, ensuring a smooth experience from arrival to departure, all while maintaining high standards of hospitality. Ideal candidates will have a background in hospitality or tourism and possess excellent communication and organizational skills. Fresh graduates are welcome to apply.

Qualifications

• Malaysian citizen or permanent resident due to work permit restrictions.
• Preferred work experience as a Guest Service Officer in luxury hotels.
• Professional appearance with the ability to remain calm under pressure.

Responsibilities

• Provide excellent service to guests throughout their stay.
• Assist with ensuring smooth guest experience from arrival to departure.
• Work closely with concierge and front office teams.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Multitasking ability

Basic computer skills

Education

University degree/diploma in Hospitality or Tourism

Tools

Microsoft Office Suite

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps bring events to life."

Park Hyatt Kuala Lumpur MY - 10 - Kuala Lumpur

Guest Service Operations

Hourly/Entry Level Employee

Full-time

Local

Summary

You will be responsible for providing an excellent and consistent level of service to the guests. The Bellman is responsible for providing exceptional service to guests and ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of hospitality, and working closely with the concierge and front office teams.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Work experience as a Guest Service Officer within luxury hotels is preferred. Fresh graduates are welcome.
• Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, strong organizational, and multitasking abilities.
• Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word).