Bellman

Kimpton Naluria Kuala Lumpur; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Job summary

Kimpton Naluria Kuala Lumpur is seeking a Guest Services professional to lead front desk operations and ensure a warm, seamless arrival experience for guests. The role emphasizes guest-centric service, smooth daily operations, and a welcoming atmosphere throughout the stay.

The candidate should have 2+ years in bell/valet operations (luxury hotels preferred), English fluency, and hospitality PMS experience (Opera/Fidelio).

Qualifications

• Diploma or higher in Hospitality or related field.
• 2+ years in bell/valet operations; luxury hotel experience preferred.
• Must speak English; local language skills desirable.
• Proficient in hotel PMS such as Opera or Fidelio.
• Ability to lift 20 kg, stand for extended periods and work outdoors as needed.

Responsibilities

• Welcome guests upon arrival and assist with luggage and directions.
• Coordinate with front desk, concierge and valet teams to ensure smooth guest experiences.
• Maintain lobby areas to be clean, safe and welcoming; report hazards as needed.
• Assist with group arrivals/departures and coordinate luggage logistics.

Skills

Guest services

Leadership

English fluency

PMS (Opera/Fidelio)

Valid driver’s license

Physical fitness

Education

Hospitality diploma

Tools

Opera PMS

Fidelio

Job description

Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let’s explain the role you will play.

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care for our guests, colleagues, owners and communities.

WHAT WILL I ACTUALLY BE DOING?

You have already told us that you are driven and detailed by nature and that you love everything to be just right, which means you will feel perfectly at home in this team.

Regarding the role, it’s as the job title says really, embodies our bold, passionate, and innovative spirit, ensuring the front office team deliver exceptional, guest-centric service. This role ensures seamless daily operations, fosters a culture of warmth and inclusiveness, and upholds Kimpton’s commitment to creating unique, tailored experiences for every guest.

Part of the role is physical, and you will be on your feet some of the day, so fitness will be key for you, although reasonable adjustments will be made where we can. There’s a lot of people around in the hotel, so you will need to be able to communicate well with everyone. We would love it if you were multi-lingual, but it’s not essential.

You will be the first point of contact for guests upon arrival, ensuring a warm welcome and seamless experience. This role is pivotal in creating a positive first impression by assisting with luggage, providing property and local area information, and delivering exceptional customer service throughout the guest’s stay.

Guest Services

Greet guests warmly and professionally upon arrival and departure, offer assistance with luggage and personal items. Assist guests to their rooms, explaining room features, hotel amenities, and safety procedures. Provide information about local attractions, dining, transportation, and events to enhance the guest experience. Assist with special requests, such as arranging taxis, valet parking, or delivering items to rooms (e.g., packages, messages, or amenities).

Safely transport, store, and retrieve guest luggage during check-in/check-out. Tag and track stored luggage to prevent loss or misplacement. Assist with group arrivals/departures, coordinating luggage logistics for efficiency.

Lobby and Public Area Maintenance

Ensure the lobby, entrance, and bell desk areas are clean, organized, and welcoming. Monitor and report maintenance issues or safety hazards (e.g., broken equipment, spills).

Team Coordination

Collaborate with front desk, concierge, and valet teams to streamline guest services. Communicate VIP arrivals or special requests to relevant departments.

WHAT WE’RE LOOKING FOR

A focused individual with passion, personality, individuality, integrity, creativity, drive for continuous improvement and delivering outstanding guest service. Someone who has worked 2+ years in bell/valet operations, (luxury hotels preferred). Flexibility to work shifts, including nights, weekends, and holidays.

Has exceptional communication (English fluency; additional languages a plus). Proficiency in hotel PMS (e.g., Opera, Fidelio). Valid driver’s license (for valet supervision). Ability to lift 20kg, stand for extended periods, and work outdoors in varying weather.

WHAT WE NEED FROM YOU

Diploma /higher education qualification/equivalent in Hospitality specialisation or related field.

Two to four years of experience in a hospitality with direct supervisory experience, or an equivalent combination of education and work experience in similar role.

Must speak local language. Other languages preferred.