Become a Luxury Watch Brand Evaluator in Kuala Lumpur, MY

CXG; Kuala Lumpur; Presencial; MYR 13.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Freelance project-based

Flexible working hours

Evaluation compensation

Descripción de la vacante

CXG is seeking a Watch Brand Evaluator in Malaysia to discreetly assess customer experiences at luxury boutiques and provide structured feedback that helps brands elevate service.

This freelance, project-based role offers a flexible schedule with in-store visits; you’ll select missions, observe staff and presentation, and report insights via the CXG Live platform.

Formación

• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience required; we value honest feedback from genuine customers.

Responsabilidades

• Select missions – Choose assignments that align with interests and availability.
• Visit luxury watch boutiques – Discreetly engage with staff and observe knowledge, attentiveness, and product presentation.
• Evaluate the full experience – From store ambiance to post-sale service, assess the client journey.
• Report your insights – Submit structured feedback through our CXG Live platform.

Descripción del empleo

Turn your passion for fine timepieces into a rewarding freelance opportunity!
Explore the world of luxury watchmaking and make a lasting impact on some of the world’s most prestigious horology brands.

About the Role:

As a Watch Brand Evaluator , you will immerse yourself in the luxury watch retail environment to discreetly assess customer experiences and provide valuable feedback that helps brands elevate their service. Whether you’re visiting a boutique, exploring a product inquiry, or engaging with after-sales service, your insights help shape the future of luxury watch retail.

• Flexible Schedule – Each in-store visit takes around 20 minutes, giving you freedom to plan around your availability.
• Frequent Assignments – Perform multiple missions each month with globally renowned luxury watch and jewelry brands.

What You’ll Be Doing:

• Select your missions – Choose assignments that align with your interests and availability.
• Visit luxury watch boutiques – Discreetly engage with staff, observe their knowledge, attentiveness, and product presentation.
• Evaluate the full experience – From store ambiance to post-sale service, assess the full client journey.
• Report your insights – Submit structured feedback through our CXG Live platform.

Why Join CXG?

With a network of over 80,000 evaluators in 70 countries, CXG has helped leading luxury brands optimize their customer experience for nearly 20 years. Our mobile-friendly platform, CXG Live, allows you to manage missions, access resources, and submit evaluations anytime, anywhere.

Requirements

• Current customer of premium and luxury brands.

• Not currently under contract with any retail brands, to ensure impartiality.

• Punctual, organized, detail-oriented, and reliable.

• Observant and passionate about customer experience.

• No prior experience is required; we value honest feedback from genuine customers.

Benefits

• This is a freelance, project-based position
• Flexible working hours
• Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.